Username and password for DSL connection

@siddu Did you have already an o2 mobile contract and did you order the dsl contract with combination advantage. If yes, you find all the dsl username and password in your mobile mein o2 customer center.

I have no o2 mobile contract and I did only o2 DSL contract, but I haven't received username and password form o2 yet.
I did call to o2 customer service 08966663081 many times, but even it's not reaching and no response from o2

Hello @siddu ,

welcome to the o2 Community 💙.

From what I can see you’ve already received the necessary information earlier today. Did everything work out with the connection now and you are online or can we still support you in any way?

Kind regards, Sven

Hi, I have applied for O2 home internet. I got my router. But I have not received my login credentials neither by e-mail nor by post. How can I get them? I have online exam in two days. I need internet badly.

​@RRN What router exactly you get from o2? Did you have an o2 mobile contract under the same customer number?

​@Joe Doe I have fritzbox 7530 AX router. No I didn’t have o2 mobile contract while applying for router.

​@RRN When was the activation date and do you already have a VDSL sync?

​@Joe Doe  Activation date for internet is 19.12.2024. A technician is appointed for this date. But I wanted to do it by my own. I logged into my router and it requires my user name and password. If I get user name and password I can avoid waiting time for the technician. I am in a hurry cause I have an online exam. I am not a tech guy so i don’t understand what vdsl sync is. But after I connected, the power and  WLAN indicators are turned on.

​@RRN Is your VDSL ready for express activation? I think not or you get an information about this over email from o2.

Because of the 19.12. you get your dsl username / password over letter post from o2.

​@Joe Doe  I tried to figure out my line id but the address redirects me to fritzbox home page. I went to o2 shop where i signed my contract. They said they can't provide me the login credentials. I should get it automatically via e-mail, whereas I didn’t get it. You said I will get it via post. Is there any chance that I can get it before 19.12.24? Or Can I request them for it?

Hello ​@RRN,
although very late, I would still like to reply and welcome you to our community 😊
Your question seems to have been lost here, I apologize. We want to read and answer everything.
I hope that everything has worked out with your connection by now?
Best regards

Kathi