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I have applied for new O2 internet connection on 20th dec 2023 and activation date given to me is 15 jan 2024. Can the activation done sooner?

To give background, I am new tenant to the house where I have asked for new O2 connection. Previous tenant who vacated this house on 30 Nov 2023 also had O2 internet connection and he has deactivated the Internet line before vacating the house. So the line already exists and its matter of changing the connection to my name and activating it.

 

My request is whether the activation can be done sooner than waiting till 15 jan 2024. Technician visit is also not required in my opinion.
Edit o2_Bianca 29.12.: Moved from DSL, Kabel&Glasfaser to English o2 Community Broadband&Landline

Moin Moin,

no it is not possible.

Hello @SharathK ,

welcome to the o2 Community 💙.

If you haven’t gotten an info concerning the Line-ID and a faster activation then the 15th of January represents the earliest possible date already.

 

Kind regards, Sven

Hello @SharathK ,

welcome to the o2 Community 💙.

If you haven’t gotten an info concerning the Line-ID and a faster activation then the 15th of January represents the earliest possible date already.

 

Kind regards, Sven

How to ensure that O2 team is aware of Line-ID and it was considered before providing activation date of 15th Jan?

Hello @SharathK ,

the Line-ID is something that only you can provide, and if it was relevant for your address you would have been informed about providing it shortly after you had ordered the contract. If you got no communication by SMS or E-Mail concerning a Line-ID(Leitungs-ID) then this is not possible at your address and the 15th of January is the earliest possible date for activation.

 

Kind regards, Sven

I have fritzbox 6660. The activation date was supposed to be today 08/04 but its still the same no internet. How long does it take? Do they send a confirmation that its been activated?

please help thank u

ps. Its says that ive done everything correctly and its on and just have to wait but for how long????

I have fritzbox 6660. The activation date was supposed to be today 08/04 but its still the same no internet. How long does it take? Do they send a confirmation that its been activated?

please help thank u

ps. Its says that ive done everything correctly and its on and just have to wait but for how long????

edit: o2_Gerrit 10.04.2024 15:30 double posting moved to this thread

Zur Info:

o2 internet activation

edit: o2_Gerrit 10.04.2024 15:30 answer to double posting moved to this thread

@Nicley7102 Own Fritzbox or a rented Fritzbox directly from o2?

If an own device, what is the AVM Art. Nr. from the Fritzbox?

@Nicley7102 Own Fritzbox or a rented Fritzbox directly from o2?

If an own device, what is the AVM Art. Nr. from the Fritzbox?

Rented from o2

when i try to open google or any browser it sends me to o2 page saying “everything is prepared, keep the router on and wait for activation” which is today but there’s no news i also recieved a message to wait this morning but how long is it gonna take?

@Nicley7102 Own Fritzbox or a rented Fritzbox directly from o2?

If an own device, what is the AVM Art. Nr. from the Fritzbox?

Rented from o2

when i try to open google or any browser it sends me to o2 page saying “everything is prepared, keep the router on and wait for activation” which is today but there’s no news i also recieved a message to wait this morning but how long is it gonna take?

Ill wait until tomorrow....

@Nicley7102 wait up tomorrow. If the Fritzbox still in preactivation please make a factory reset from the Fritzbox.

@Nicley7102 wait up tomorrow. If the Fritzbox still in preactivation please make a factory reset from the Fritzbox.

It didnt work. I did the factory reset and still no internet. It still opens the same page “wait for activation"

Hello @Nicley7102 ,

welcome to the o2 Community 💙.

If the activation date has passed and the line isn’t up and running then you should contact the technical department and report that there is an issue with your connection. If you want we can also take a look at your contract, but if things aren’t working at all, then this is probably something that might need a technician to come out to you.

 

Kind regards, Sven

I just moved in to a new place. They said they will activate my wifi nov 26 which is today but nothing happened. I tried to see the process but it keeps telling me to try again later. What should i do? How long do i wait?

Hello ​@Nicley7102,

I am sorry for the late answer. Have you by now a running internet connection at your new address or did you have to contact our technical department?

Best Regards,

Gerrit

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