Hi!
I ordered DSL internet by mistake, I was supposed to order Glasfaser. How can I cancel my order and contract? I tried to call but my German language is not so good, also they asked me about 4 digit code that I don’t have. Is there any other way to cancel it? Thank you so much for your help
Edit by o2_Andrea: verschoben von English o2 Community: Mobile zu Broadband & Landline
Hi
I assume that you signed the contract online. By law, you have 14 days to cancel the contract. It's best to send an email to widerruf@cc.o2online.de as soon as possible. You should include your contract number, first and last name and your contact details.
Read more:
Kind regards,
Alex
Hello
welcome to the o2 Community 
.
Where you entered that contract is important here, if it was done online by yourself or after you called the hotline then you can easily withdraw from the contract within a 14 day period, as described above by MXP_Alex. Should you have signed a contract in a shop in person, then you’ll need to contact that shop concerning the withdrawal. Unlike with online contracts there is no guarantee of a withdrawal here though.
Kind regards, Sven
Ich habe eine unbegrenzte Internet-SIM-Karte und möchte diese Anfang Juli kündigen. Die Bedingung des Vertrags war, sie jederzeit zu kündigen. Was muss ich tun, um den Vertrag zu kündigen?
Hallo 
willkommen in der o2 Community.
Wie ich sehe, hat dir blablup bereits den richtigen Link zur Kündigung gegeben. Benötigst du noch weitere Hilfe?
Liebe Grüße, Maren 
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