Dear Community members,
I’m o2 customer since 2017. I had no issues with my internet until I moved from Düsseldorf to Düren in 2021.
In September 2021, originally I had o2 DSL connection ordered for a plan that fits my need (i.e., speed @ 50 Mbps) at my address (52349, Düren). However, together with customer care executives I realized that maximum speed I get is 5-6 Mbps), and as per suggestion I got my contract converted to o2 Homespot 2 (LTE) from DSL to get the speed comparable to 50Mbps.
This was fine until September 2022, when I noticed reduced speed to ~ 1-10 Mbps, and frequent interruptions. On contacting customer support, I was informed about technical issues (tower related) in my locality, and was also informed this may take even one week, one month or one year. In first quarter of 2023, I found the speed got better, so I filed reimbursement for past issues, for which I haven’t heard back yet.
Anyway, from past 4 months, I have similar issues back (i.e., speed @ ~ 1-10 Mbps). Moreover, this time I need to restart my router ~ 5 times a day, which is bit annoying for a normal life. Since I work primarily at home, it is very common to get disconnected during meetings.
I tried to use “o2 my service” App on my mobile phone, and use “position helper” to get the best signal for my LTE router, however at > 90% signal strength, I get speed of < 3 Mbps. However, if I move my router to place where I get < 50 % signal strength, I get speed of < 10 Mbps. It is really annoying to work with this connection.
I would like to know from community, if they have similar issues with their o2 Homespot 2 (LTE), and how they managed to go through this?
PS:
speed: download speed
Product (router) ID: RTL0082VW
Hardware Version: REV5
Firmware version installed: DE_g1.9_RTL0082VW0.1.4
I will be happy to share further information, if needed.