Moin Moin,
please call
O2 Service in English
Our English-speaking postpaid and landline support for you. We are happy to assist you.
089 66 66 30 08 1
Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays
Hello @Andyradcat,
welcome to our o2 Community
How unfortunate that your start with the new cable connection seems to be beginning with a problem.
In this case, a technician does indeed have to come, as schluej wrote. Have you been able to contact our English hotline already?
Our customer support will open a ticket and you will then be contacted directly by a technician to arrange an appointment.
Please let us know if you have any further questions.
Best regards
Giulia