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How to cancel the contract for internet

  • August 21, 2023
  • 5 Antworten
  • 406 Aufrufe
Q
Besucher:in

Hi! 
I ordered DSL internet by mistake, I was supposed to order Glasfaser. How can I cancel my order and contract? I tried to call but my German language is not so good, also they asked me about 4 digit code that I don’t have. Is there any other way to cancel it? Thank you so much for your help

Edit by o2_Andrea: verschoben von English o2 Community: Mobile zu Broadband & Landline

Lösung von o2_Sven

Hello @Qnvcxz ,

welcome to the o2 Community 💙.

Where you entered that contract is important here, if it was done online by yourself or after you called the hotline then you can easily withdraw from the contract within a 14 day period, as described above by MXP_Alex. Should you have signed a contract in a shop in person, then you’ll need to contact that shop concerning the withdrawal. Unlike with online contracts there is no guarantee of a withdrawal here though.

 

Kind regards, Sven

    5 Antworten

    MXP_Alex
    Legende
    Forum|alt.badge.img+22
    • MXP_AlexLegende
    • August 22, 2023

    Hi @Qnvcxz,

    I assume that you signed the contract online. By law, you have 14 days to cancel the contract. It's best to send an email to widerruf@cc.o2online.de as soon as possible. You should include your contract number, first and last name and your contact details.

    Read more: 

    Kind regards,
    Alex

      o2_Sven
      • o2_SvenModerator
      • Moderator
      • Lösung
      • August 22, 2023

      Hello @Qnvcxz ,

      welcome to the o2 Community 💙.

      Where you entered that contract is important here, if it was done online by yourself or after you called the hotline then you can easily withdraw from the contract within a 14 day period, as described above by MXP_Alex. Should you have signed a contract in a shop in person, then you’ll need to contact that shop concerning the withdrawal. Unlike with online contracts there is no guarantee of a withdrawal here though.

       

      Kind regards, Sven

      Der Wochenrückblick - https://g.o2.de/wcr
      A
      Besucher:in
      • Adam92
      • Besucher:in
      • June 4, 2024

      Ich habe eine unbegrenzte Internet-SIM-Karte und möchte diese Anfang Juli kündigen. Die Bedingung des Vertrags war, sie jederzeit zu kündigen. Was muss ich tun, um den Vertrag zu kündigen?

      B
      Legende
      Forum|alt.badge.img+20
      • blablupLegende
      • Legende
      • June 5, 2024

      https://www.o2online.de/ecareng/?contentId=vertrag%2Fkuendigen

        o2_Maren
        • o2_MarenModeratorin
        • Moderatorin
        • June 8, 2024

        Hallo @Adam92,🙂

        willkommen in der o2 Community.💙
        Wie ich sehe, hat dir blablup bereits den richtigen Link zur Kündigung gegeben. Benötigst du noch weitere Hilfe?

        Liebe Grüße, Maren 🌼

        Willkommen in der o2 Community! 💙
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