Hello @Heisenberg96,

welcome to our o2 Community

Under certain circumstances, if the connection is already installed and the router has arrived, DSL- and cable-connections can be activated at an earlier date.

Normally you would get an information by email if it is possible. You can also contact our English hotline to ask for an earlier acitvation.

Have you already connected your router (which model) and what does it show?

Best regards

Giulia

Yes I connected the router and this is what it shows when I connect

@Heisenberg96 Is this an o2 rented Fritzbox 6660? 
When would the activation day be sent to you by post or email?

Hey @Heisenberg96,

What is the current situation? Have you been able to solve your problem?

Greetings,
Flo

Still the same.

Edit o2_Kathi 07.11.24 Full quote removed

Yes it’s o2 rented Fritzbox 6660. I received it via email

Edit o2_Kathi 07.11.24 Full quote removed

Hello @Heisenberg96 ,

I’m sorry that there was no further contact here. Were you able to maybe get support from the english speaking hotline concerning an early activation of your contract or did it start normally now?

Kind regards, Sven

I’m in the same situation. Will be almost 4 weeks without internet because the activation date is so far away. My internet even worked for a minute when I plugged it in for the first time, before stopping. I don’t even need a specialist to come to my house, they just need to turn it on! Honestly not sure how something list this still happens in 2024.

I called the activation department to see if they could activate it earlier, but I’m not holding my breath.

Hello @RafCav,

great that you write in our o2 Community, welcome here

The activation date 4 weeks away is a long time, good that you already contacted our activation department. 

What technology is your internet connection?

Best Regards,

Gerrit

Hey Gerrit,

I ordered the O2 DSL internet connection.

best,

Rafael

Hello @RafCav ,

 I see that you have already spoken to your colleagues on the hotline and that an earlier activation date
has been requested here.
You will receive feedback from the specialist department shortly.
Please be patient. 

Best regards,
Maria

Hello Maria,

Just got a notification. They moved it to next week!
Thanks!

-R

Hello @RafCav,

that is great news that you succedeed and will have internet from next week on 

Please keep us updated how it went and how you find your internet/Broadband plan, if you like

Best Regards,

Gerrit

Hey,

So everything was fine for about a week after they activated it. Unfortunately after the power went out it just stopped working. It came back for half a day, but now it’s out again. Did a diagnostics in the FritzBox overview page, and it’s saying “Internet connection: IPv4 & IPv5 not connected” WiFi seems fine, I can see the connected devices. 

On the device there is no blinking lights. No clue what’s going on.

Update 10:16 - It’s back up again. Not sure if my power keeps flickering and causing the router to reset requiring the 20-30min to reconnect.

Best,

Rafael

Hello @RafCav ,

that is not good news that your new connection is not functioning as it should.

If you have technical problems, our o2 My Service app can help you quickly determine the cause. It can also be switched to English language

Have you already spoken to our technical support to solve the problem? In such a case, you can also call our English hotline: 089 66 66 30 08 1, Mon. - Fri. 8 a.m. - 8 p.m., Sat. 10 a.m. - 6 p.m., on workdays.

Please keep us also updated here 

Best Regards,

Gerrit