Update: On tracking the upload vs download speed, I see upload speed much faster than download speed. At the moment, Download Speed is ~ 0.5 Mbps, and Upload Speed is ~7 Mbps.

Hello @AhmadS,

welcome to our o2 Community

I'm sorry you experienced bandwidth limitations with your Homespot. It can happen that there is interference in the mobile network, which affects the speed.

Such a malfunction has recently been repaired in your area so that the speed should now be at a suitable level again. Can you please do a speed test and tell us the current values?

Best regards

Giulia

Hi @o2_Giulia,

Thanks for writing back. When I talked to customer service on 5.7.2023, they told me that there is repair going on which started on 3.7.2023, and this should be fixed by the 7.7.2023. Earlier, I have also tried exchanging SIM cards at the O2 store on suggestions of O2 customer executives.

Unfortunately, today is 11.7.2023, and still I am facing the same challenge as before. I did the test again, and I am sharing with you screenshots along with.

best regards,

AhmadS

Hello @AhmadS,

a new SIM card probably does not help in this case, that would be a very unusual defect But it was worth a try I guess.

At the moment, the network at your adress looks fine, there are no technical issues known to us.

I have ordered a reset of your data connection, in order to see if the usage may have been restricted due to to  an overload situation in the mobile network.

Please check your bandwidth again and let me know if the speed is at normal again.

Best regards

Giulia

Hello @o2_Giulia,

Thanks for writing. Yes, you are write: at first place I also thought so, but after so much saturation, I would like to try all the possible steps  and during my communication with customer support team last week, they also did the network reset, and it did not helped, and therefore they advised me to visit the O2 shop for SIM replacement.

Anyway, I just tested again my speed, and it didn’t worked.

Best regards,

AhmadS

Hello @AhmadS,

what a pity, I was hoping that we could make an improvement with it.

Have you tried whether it gets better if you position the router differently? The cell tower serving you is north of your address. Maybe you can put the router more in that direction, at best in a north-facing window.

Best regards

Giulia

Hello @o2_Giulia,

Thanks for writing back. Yes, I have tried to position my router differently (near other windows - which is on the north side), and it does not helps. I mentioned about this on my first message. 

Sometimes, while using o2 my service app, I also receive message like “not connected to a Homespot/Router”.

I am attaching screenshots of the current speeds along with this message.

Best regards,

AhmadS

Hello @AhmadS,

I have opened a ticket for our technical support on your issue. You will be informed on your mobile contact number, usually by text message.

Please let me know if you have any further questions on it and wether the problem could be solved.

Best regards

Giulia

Hello @o2_Giulia,

Today I received message from technical department, that they did “intensive” tests and found there is no issue in network quality in my area.

In parallel, together with customer support, I also tried faster wireless technology at my address (with a new 5G router, speed 500 Mbps). Unfortunately, the performance remains the same. I think I need an appointment with technician to visit my address and do the speed tests to confirm and fix this. Or you have a suggestion?

best regards,

AhmadS 

Hello @AhmadS,

I don’t think that our technicians can do so.

Unfortunately, no reason for the impairments could be found. However, work is currently being carried out on the two nearby mobile phone masts. I keep my fingers crossed that there will be an improvement.

Best regards

Giulia

Same problem here.

I live in Weimar, I moved router everywhere in my home unfortunately there is serious speed issues.

this is my speed after reseting router. Before this it was one tenth of this amount

Same problem here.

I live in Weimar, I moved router everywhere in my home unfortunately there is serious speed issues.

this is my speed after reseting router. Before this it was one tenth of this amount

 

@Mehdi Ahmadian, 

you will need to move your router everywhere possible to check the speed of internet. In my house, I have only one place where there is better internet connection. Interestingly, when I have better internet the signal coverage is low (RSRP: -109 to -103 dBm). When I have very good signal strength, my internet is very slow, as you uploaded the picture. By the way how is your upload speed. If it is normal, then it is indication of overload in your region. 

Cheers!

I moved every where now is the best place, 2 out of 3 of signal LEDs are on. My upload speed is 6 Mbps and usually it doesn’t change.

I think the problem is with the overload, because I just ran the speed test, it is 6 in the morning, I got suprized by the result

but in this case it means my router is placed correctly, and works fine, the problem is totally from the provider side. The only option is to cancel the contract with O2 and work with another provider. This is a proof for poor service.

Same problem here in Weimar

but my speed varies from 0.012 Mbps!! To 1.21 Mbps

even I can not open this page to read the discussion with my home spot. I am using my phone internet 

Did you reach to any solutions?

edit o2_Gerrit 11.05.2024 16:17 moved to topic where questions answered

Hello @Mehdi Ahmadian,

welcome to our o2 Community 

Have you already checked our live check for your address whether it shows any disturbances or overload?

Do your use a Homespot or an own router? Do you use our 4G/LTE or our 5G net? 

Best Regards,

Gerrit

Yes I checked your live check service. It shows everything is fine here.

I tried everything I read in this community. As my experience, this problem is due to overload. I am using LTE/4G home spot S. My reason for my saying is that the speed is time dependent.

during daytime it is totally useless, under 1 Mbps. This gets worse at early night (less than 0.1 Mbps!!!). early in morning (as you can see in 6:10 AM it is over 30 Mbps. The problem is obvious, no need for special to observe it. I can’t use what I am paying for.

Hello @Mehdi Ahmadian,

I took a look, our technical department indeed reports an overload with the station providing your address with 4G. 

I apologize that our network at your address vis currently not up to its task. 

Best Regards,

Gerrit

So in this situation I prefer to discontinue receiving service from you. How can I cancel my contract?

@Mehdi Ahmadian,

did you already register the disturbances with our network with our Live-Check?

You can request early cancellation of your contract via our cancellation form.

Best Regards,

Gerrit

I have the same problem in Weimar(99423). my internet connection should be 50 mbps but look at this speed test result:
 

I can not even open this page to report the problem!
I am using my mobile internet to do all my stuff, I am not sure why am I paying the monthly fee.

I am totally disappointed. and yes I turned off an on again, checked everything that you mention in all topics like this, but I want to get the service at  least for the amount I am paying or stop charging me anymore and let me buy internet from a ‘real’ internet provider.

Edit 06.11.2024 o2_Senay: verschoben aus LTE Verbindung sehr schlecht | O₂ Community

this is my current situation. still hurting me. the only option you mentioned that I didn't try is the cancelation of my contract.

I thinking of this way.

Edit 06.11.2024 o2_Senay: verschoben aus LTE Verbindung sehr schlecht | O₂ Community