I have infomed by phone they accept my special termination . But still i dont get any information via post or email Can anybody help
Edit o2_Cora 05.06.24: Post moved from → Mobilfunk zu Hause & HomeSpot: Router, Software, Internet & Telefonie
I have infomed by phone they accept my special termination . But still i dont get any information via post or email Can anybody help
Edit o2_Cora 05.06.24: Post moved from → Mobilfunk zu Hause & HomeSpot: Router, Software, Internet & Telefonie
Moin Moin,
have U used this Link
https://info.o2online.de/kuendigung/
Please explain why U have a Sonderkündigungsrecht (in the form Außerordentlich).
Or if you have done the contract online and your are within the 14 weeks than send an email to widerruf@cc.o2online.de as discript in the Widerrufsbelehrung
I made sonder kundigung because 02 can not provide 5g in my area where I recently move. Custom service made sure it iWork be deactivated but still no confirmation via post or email
You have a Home contract with a mobile connection?
And you have filled out the Umzug in the My O2 portal for this Home contract!?
Or do you have a normal contract for your handy?
If it is a mobile phone contract it would be unusual for o2 to agree to early termination after a move. Or us this a home internet contract with a router?
Once the decision has been made by the respective department a letter is usually sent out. You should be wary of information on early termination given by telephone as it is unfortunately not always correct.
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