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Sonderkündigung

I have infomed by phone they accept my special termination . But still i dont get any information via post or email Can anybody help

Edit o2_Cora 05.06.24: Post moved from → Mobilfunk zu Hause & HomeSpot: Router, Software, Internet & Telefonie

5 Antworten

schluej
Rang

Moin Moin,

have U used this Link

https://info.o2online.de/kuendigung/

Please explain why U have a Sonderkündigungsrecht (in the form Außerordentlich).

Or if you have done the contract online and your are within the 14 weeks than send an email to widerruf@cc.o2online.de as discript in the Widerrufsbelehrung

Live long and prosper 🖖
R
Rang

I made sonder kundigung because 02 can not provide 5g in my area where I recently move. Custom service made sure it iWork be deactivated but still no confirmation via post or email 

schluej
Rang

You have a Home contract with a mobile connection?

And you have filled out the Umzug in the My O2 portal for this Home contract!?

Or do you have a normal contract for your handy?

Live long and prosper 🖖
bs0
Rang
Benutzerebene 7
Abzeichen +7

If it is a mobile phone contract it would be unusual for o2 to agree to early termination after a move. Or us this a home internet contract with a router?

Once the decision has been made by the respective department a letter is usually sent out. You should be wary of information on early termination given by telephone as it is unfortunately not always correct.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Maren

Hello @riyadh.shohan, 🙂

Your cancellation was supposed to take effect on 31/05/2024, but due to a deactivation error it only became effective on 05/06/2024. When the next bill appears, you can request a credit note for the 5 days. Do you have any other questions?

Kind regards, Maren 🌼

Willkommen in der o2 Community! 💙

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