Moin Moin,

have U used this Link

https://info.o2online.de/kuendigung/

Please explain why U have a Sonderkündigungsrecht (in the form Außerordentlich).

Or if you have done the contract online and your are within the 14 weeks than send an email to widerruf@cc.o2online.de as discript in the Widerrufsbelehrung

I made sonder kundigung because 02 can not provide 5g in my area where I recently move. Custom service made sure it iWork be deactivated but still no confirmation via post or email 

You have a Home contract with a mobile connection?

And you have filled out the Umzug in the My O2 portal for this Home contract!?

Or do you have a normal contract for your handy?

If it is a mobile phone contract it would be unusual for o2 to agree to early termination after a move. Or us this a home internet contract with a router?

Once the decision has been made by the respective department a letter is usually sent out. You should be wary of information on early termination given by telephone as it is unfortunately not always correct.

Hello @riyadh.shohan, 

Your cancellation was supposed to take effect on 31/05/2024, but due to a deactivation error it only became effective on 05/06/2024. When the next bill appears, you can request a credit note for the 5 days. Do you have any other questions?

Kind regards, Maren