English O₂ Community

HELP PLEASE!!I am deeply angry and desperate since I cannot get hold of any technician or expert who can help me. Everyday, at any time my internet connection gets disrupted and the power/DSL light keeps blinking and it takes some minutes until the connection is again established! When I am on my PlayStation, or when I am on a business video conference, I get immediately disconnected and kicked out of the server due to network failure which is getting embarrassing and annoying!! I am just about to bring a hammer and destroy my O2 Fritzbox!!!! I need technical help and Im tired of waiting hours and hours in the waiting line without any results!! How can I get hold of an accountable customer service person??   Edit o2_Giulia: verschoben zu English Community: Broadband/DSL

hello, I have a question about renewing my O2 contract. in my contract I have 2 SIM cards so if I renew my contract and buy Samsung Galaxy S20 + mit Vertrag O2 Free M Partnerkarte mit 20 GB, then how much I have to pay for both sim or this giving price is all I have to pay for both sim’s  ?  thank you and I hope someone will answer soon.    

Hello, I am currently in Pakistan and did not activate roaming on my O2 once I left Germany. I need to do a bank transfer and need to receive a mobile TAN on German mobile number. Please let me know if it is possible to activate roaming from outside Germany in Pakistan. If yes, please let me know how can i do this? Regards, Saad   Edit by o2_Katja: Verschoben von Packs, Optionen & Ausland in unsere English Community

Hi, I need my phone number released for portability. I use a prepaid SIM card right now

So my 24 months contract was supposed to end at the end of this month. I went to the shop and told them I want to buy a new phone on contract but they say that I can't do it without having a new contract and this one will continue for next year as I had to cancel the contract 3 months in advance ,how valid is this and is there a work around this?   edit o2_Jessica: moved from "Mobilfunkvertrag" to "English Community"

Hi @leriscoelho,   thanks for your request.   Unfortunately, we do not offer any support in this regard as we do not sell amplifiers for mobile phone connections.   Of course, you can check if you find a convenient amplifier on the electronic market. But I cannot promise you that this will solve your issue. Additionally, we do not offer any support in this case.   Loving greetings, Tobias     Hi @imdesperate22,   I regret the inconveniences that you have at the moment with the connection of your homespot.   As we are in the middle of updating our homespot in order to solve the issues, I would like to ask you for some patience.   If yo

Hello tobias, Thanks for the answerI have a question again, Can I upgrade my 7mos. old Iphone 11pro max to Iphone 12 pro max?   Jennifer edit o2_Tobias: thread transferred from Current o2 tariffs to this new thread as the topic is totally new

Hello, just bought 5.5 GB Allnet Flat and registered my card and done identify. Why I not get my plan Prepaid M? Fixed all good. Delete please Edit by o2_Katja: Moved to our English board

Hello! When I started to use my sim Card M Tarif was activated and I was using that one. Then I cancelled it and started to use S Tarif but now I want to Change it again but I’m not able to do it from the Website. I did the earlier Change on the Website but this one it tells me to contact the costumer Service. How can I solve this Problem because at the Moment I don’t have any Tarife. Should I go to any O2 shop to solve it? I appreciate your help.Meltem Edit by MXP_Alex: Moved to English o2 Community

Hallo O2 team, My O2 prepaid number is waiting for the number portability.   Can you also please release my number : +491792XX7587.   Best Regards, Sai Kiran

Dear O2 team,I have had a really long afternoon trying to contact you. I have contacted you via whatsapp with no reply, I have called you several times without any answer and, after some hours, finally I found a number from where at least a machine was talkin. The problem is that it has been really hard to me to understand it because my german is not good. I guess I cannont complaint since I am leaving in Germany, but would be nice if you have a channel in english for non-german speakers.Say that. I have been since 3pm (now it's 9.20pm) without internet from my mobile data nor from the hotspot. After several hours trying to contact you to solve this issue, FINALLY I was able to talk with a person. This worker was really kind making an effort speaking me in english despite he had some difficulties. He changed the station from where my hotspot is connected but still the issue was not solved and changing my mobile data from 4G to 3G didn't help so much neither. So,

Hallo, heute funktioniert mein 4G-Internet den ganzen Tag nicht, egal ob es sich um ein Problem auf meinem Telefon oder um ein Problem von O2 handelt. Und bin es nur ich?   

Hi,I have two numbers on my contract with different expiry dates i.e. 20th March 2021 and 4th May 2021.I want to move to a different service provider while keeping both these numbers. What process do I need to follow? Do I first request for PAC and then terminate the contract, or?Many thanks for your help and answers already!

Hi, I need my phone number released for portability. I use a prepaid SIM card right now. 

Hello o2, This February, my friend’s number was transferred to me and i was informed to use this until October.But due to the sudden Pandemic i have come back to South Korea on March and haven’t used the number ever since. I thought i had to pay the premium until October but now i am charged again for November as well. Please help me clear out about the contract, and help me terminate the contract as soon as possible. and i would also like to know if it is possible to get the refund for the premium i payed on November.I can’t find email address to send my documents needed for termination. and this is my e-mail: XXXX with Regards,Sola Lee Edit: E-Mail address removed / o2_Dennis  

Hi there, I changed my address already 4 months from now. I had 4 appointments and had multiple problems with each appointment. O2 gave the wrong address to Telekom . Technician came and said there was a problem with the cables inside flat. After fixing the internal cables with an electrician that my landlord sent. Technician from O2 / Telekom came again but found a cable issue from the basement to the apartment. which he did not said before.   After an electrician fixed it all and replace all cables, I have tried to book a new appointment. As I am on holidays I call and gave my desired appointment for next year Mid Jan 2021, I received a confirmation via email. But now I received another confirmation that the technician will come on the 9th of December which is completely wrong I called more than 5 times telling them that this is wrong but I still received emails saying this is the new appointment. Now I am on ano

Hello!I would like how I can cancel all of my contracts with O2 (WiFi and tel. number at home), while keeping only my mobile contract?Also, when do my contracts end? I don’t want an automatic renewal. Thank you in advance!LG   Edit o2_Giulia: moved to English Community: Broadband/DSL

Hi, I currently live in Indonesia. I don't stay in Germany anymore since September 2019, since then I've canceled the contract and don't use my O2 sim card anymore.  But today I still receive emails that I am in arrears.  I don't understand how I should end this matter. Thank you edit o2_Vivian: verschoben Mobilfunkvertrag → o2 english community: mobile

Hi O2 team, I‘d like to take my O2 prepaid number to another provider for my new contract. Could you please release my number 0176 **** 5800 for porting immediately? There has just enough remaining for the number porting.I tried to call the hotline but it wasn’t successful..Thanks in advance and waiting for the number release. Yidan Edit o2 Antje: Moved to Englisch Board

Hi O2 team,  I'd like to take my O2 prepaid number to another provider for my new contract. Could you please release my number 0176 **** 5800 for porting immediately? There has just enough remaining for the number porting.I tried to call the hotline but it wasn't successful .. Thanks in advance and waiting for the number release. Yidan

Hello,I have not been able to connect to the internet since yesterday.Currently the DSL and Power lights on the router (O2 HomeBox 6441) are green, but the DSL light is not flashing at all. (DSL cable is connected properly)I tried to reset the router by following the instruction on the web page, but it did not work.Please let me know if there is anything else I can do to solve this problem.   

A month ago( in Novermber), I sent a cancellation letter to o2 because i leave Germany in the next week. On the letter i wrote that the expected cancelation date is at the middle of December. So i notified it 1 month before.  But the confirmation email i got says that I’m supposed to cancel my contract in Feb 2022. if it’s true, I ‘ll have to keep paying monthly fees for more than 1 year even though  I will be no longer in Germany and won’t use o2 at all. The problem is… the fact I was told by a o2 staff in the local shop(in alexsander platz in Brelin) that I could cancel this contract at any time if i notified it 1 month before. But now I noticed that my contract is O2 Free S Online( 2 years contract )it’s just my guessing though, I think i was lied by him like above because probably he (sales man) could get commissions from it. I know it’s also my fault but...So basically, How should i deal with this situation?? I’d like to cancel my contract as soon as

I applied for portability and and for that it require 6,66 euro credit but everytime i credit balance it direct cut for plan i have already existing 9.99 euro plan still they direct debit without permission so ho i can send kundigung with proper creadit. Now i lost so much euros please help me as soon as possible. Thank you,Jay Sukhadiya.  Edit by Katy: moved to English o2 Community Mobile

I've activated my data not to work anymore on my prepaid sim card through customer care before. But, now i wanted to use it. How can I cancel my data restriction now??

Hi!My friend transferred his DSL contract to me on Oct 1st 2020.I have some questions about it:I still not received any one-time fee request (29.99 euro), I would like to know should I transfer it manually or just wait some e-mails or letters. Due to some personal reasons, I am planning to move out. Could I, again, transfer this contract to my roommate? But how about that 29.99 euro? Should I pay it first? Or, Could I just transfer the contract first and wait for the payment request?Thanks.