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Hi, I hope English is ok here.

I purchased a wrong tarrif which haven’t used at all for my prepaid sim.

Can I cancel it and get the credit back?

 

(Thread moved into our english community :blush: , o2 Michi)

Hi @Meg! 

 

welcome to our o2 Community. :slight_smile:

Could you please explain which package was wrongly ordered? We will take care of the deactivation and credit the charging.


Greetings

Hi, it's my prepaid S. Glad to hear the credit would be returned.

thank you.

Hi @Meg!, 

 

thanks for your reply. 

 

Before I am able to look into your data and cancel your package, I still need some more information. Therefore, I have sent a private message via @o2_Support to you. Please reply there. 

 

Thanks a lot. 

 

Loving greetings,

Tobias

Hi @Meg!, 

 

thanks for your details at @o2_Support. 

 

As promised, I have now deactivated your tariff “o2 my Prepaid S” and returned the charge to your card again. 

 

You have now only the plan “o2 my Prepaid Data Pack M”. 

 

I hope everything is fine now. 

 

If you are happy with the solution, please mark the best answer as “Solution” (Lösung). 

 

Loving greetings,

Tobias

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