Mein O2 does not work

vor 3 Jahren
13 December 2020
5 Antworten
117 Aufrufe

BB_2020
Neuling
2 Antworten

Since 30 November, I have a DSL subscription from O2. It works fine, but I cannot use ‘Mein O2’:

@O2: Can you solve this please?

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Lösung von o2_Manga 28 December 2020, 22:02

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5 Antworten

Benutzerebene 7

Joe Doe
Star
11426 Antworten
vor 3 Jahren
13 December 2020

@BB_2020 Did you have your landline number and PKK (Personal 4 digit number) Than you can register your number. The error message look like from a Prospective customer account. Logout and create a new mein o2 Account.

https://login.o2online.de/idm/#/registrieren/start

o2_Lars
Moderator
22899 Antworten
vor 3 Jahren
19 December 2020

Hello @BB_2020 and welcome to our o2 community :-)

How does it look like now? Did the tipp that @Joe Doe gave help? Were you able to register and access your Mein o2 area in the online portal now? :-)

Please try opening it up in an inkognito tab, if you still encounter error messages :-)

Regards,

Lars

BB_2020
Autor
Neuling
2 Antworten
vor 3 Jahren
25 December 2020

Hello,

I am going to try to make a new account. However, I don't have a PKK yet. It is not mentioned in the contract from O2, neither anywhere else. Perhaps the reason is that I have ordered the subscription through another website.
I have requested to send a new PKK per mail.

By the way, my current account has worked before, I was able to follow the status of my DSL order, before the line was made active.

Regards,

BB_2020