My HomeSpot and SIM card were delivered on Saturday. I activated it and the internet worked as intended (HomeSpot M), and then Sunday morning I woke up and there’s no connection. The 2.4Ghz and 5Ghz lights are blue and I’m able to connect, but no data. The LTE/3G light is flashing red. I’ve tried resetting it time and time again, to no avail. I need internet for my classes and this is having a negative impact on my grades. Your website claims there’s no outage in Potsdam.
- 11666 Antworten
-
14 December 2020
Hi
thanks for your patience and welcome to our English community.
Did you already try to contact our technical support by sending an inquiry via o2 Livecheck You just need to fill out the complete address and press on the button “Ich bin nicht einverstanden”. Then our technicians will contact you by SMS as soon as possible.
I hope that our technicians can find out what is wrong.
Loving greetings,
Tobias
A
It seems that I have a similar issue, even though the O2 says my simcard is activated, I cannot login to WLAN with the given password after inserting the simcard in my homespot as directed by the video.
My German is also not so good to call O2 in Germany.
I look forward to your response,
Thank you,
Hallo,
I found the solution. You must go to 192.168.1.1 on your laptop or phone when selecting your O2 network and enter the Homespot password written beneath the device, enter the PIN and you should be able to connect. If still not connected, refresh the window that is open.
All the best,
- Moderator
- 17054 Antworten
-
10 January 2021
Hi 
can we still assist you or is your homespot working properly now?
Best regards,
Michi
Thanks for the tip
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
