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Hey, 

I have a problem with o2 My Prepaid S tariff plan. It says that I am supposed to get 3,5 GB Internet data plan and “Allnet Flat für Telefonie und SMS”, which means I am supposed to be able to call and send SMS without limits to all of the telephone networks and pay the same price every month. I have the Internet plan working but the “Allnet Flat” part seems to be inactive. In “Mein o2” my tariff plan is o2 Loop but when I scroll down to Smartphone options and plans, the o2 My Prepaid S plan is active aswell.

Please tell me what it’s all about.

Best regards,

Michal.

 

edit o2_Vivian: verschoben o2 Prepaid → o2 English Community Mobile

Hi @valnapi, 

 

welcome to our English Community. :blush:  

 

Thanks for your message concerning your tariff-plan. It can be a bit confusing at the beginning with all the different tariff-names. 

 

o2 Loop is only the name for the standard-card. If you see under “smartphone options & plans” the tariff “o2 my Prepaid S” everything is fine. 

 

Please have a look again what is included in your tariff “o2 my Prepaid S”: Prepaid-tariffs 

 

I hope that this information is of help to you. 

 

Loving greetings,

Tobias

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