DSL Contract takeover

Hi,

I took over an existing DSL contract on 31/12/2020.

In the welcome e-mail, it was mentioned that up to 1-working day is required for the DSL to be activated.

As of today, I don’t have any feedbacks on the process and I am wondering when will the internet be activated? Is it tomorrow or do I have to wait longer? 

I reinitialised the router, but the internet light is still off and I have an error message for the “Status der Erkennung des Zugangsnetzes” on the o2.box site.

Thank you in advance for your prompt reply.

Kind regards,

Matteo

Edit o2_Lars: Transfered from DSL/Router to English/Broadband