English O₂ Community

Dear all, I hope you are well.I currently have a prepaid but I have now applied for another provider and I would like to keep the number I have with O2. The new provider told me that my  “previous provider didn’t accept our request” and that I should contact O2 to allow me to keep my phone number. Unfortunately I do not speak German yet and couldn’t reach someone to help me. I have also went to one of your shop in Berlin but was told that I can do it online but I can not find where to do it.Could you be so kind and help me?Thank you,Looking forward to hearing from you,AlainEdit o2_Lars: Moved from Mobilfunk/Prepaid to English/Mobile

Hi there,I left Germany on January and I can not re-enter there due to this damn covid 19 as you know.Thus I have no choice but terminate my contract.I have sent the notice of termination for my contract and I tried to call you many times as you said on your website.However, I couldn’t reach you so I am writing for your help.please give me another option to confirm my termination and I hope you well in this hard time.Best regards,Justin.

Hello,My case number is 142 242.I ran O2 App speed test many times in the past few days.I am getting maximum 13 Mbps on a  50 Mbps connection.I restarted the router everyday but it hasn’t helped.Please resolve the issue.Thanks,Parthasarathyedited by Joe Doe: moved from Wohnzimmer Community to English Broadcast DSL 

I try to take phone contract and i need to pay €1 to O2 but they send me link that goes through klarna and i need to log in to online banking to pay but my online bank don’t work and banks are closed. if i don’t pay till 01.01.2021 my order will be gone. what can i do? 

I have a question regarding contract extension but can’t seem to get any help from O2. As a potential new customer, interesting way to start a business relationship on O2’s side.    Edit o2_Giulia: moved to new topic, English o2 Community

Hello, I took over a DSL contract on 31.10.2020. Due to some reasons, I handed over this contract to another on 04.12.2020.However, after handing over the contract, I found out that O2 did not charge my 29,99 euro one-time fee of the first transfer.So, I was wondering could I transfer this 29,99 euro manually now?  Or could the O2 stuff here in the community help me to check out what is going on.my Kd-Nr:XXXXXXXX Thanks and happy Christmas.   Edit o2_Giulia: customer number deleted for data protection reasons

I have 20 euro extra charges in bill on the name of “Verbindungen & Services” charges. i am unable to get this. as i am English speaking, unable to get connected through Hotline too. please let me know whats the charges edit o2_Vivian: verschoben Mobilfunkvertrag → o2 English Community: Mobile

My internet service / connection is more than bad: simply it doesn´t work.Every few minutes the router re-initiate the connection (something similar to a reset) what mades de navigation in internet almost not possible (even less to watch a movie as e.g. in Netflix).I would like to contact the Customer SERVICe BY EMAIL!!!!! BY EMAIL not by phone.The customer service is even worst than my internet connection. When calling to the kunden telephone number, as my german knowledge is very limited, the operator “accidentally” drop the conversation.. and for a simple question I have to call 3 to 5 times, waiting around 15 minutes each.The situation has been getting worse this days, with the school lockdown.How I can report the issue with the internet connection in an efficient way, and have a technician coming to my house to repair / replace the internet connection or the router?  edit o2_Manga: verschoben nach Eng

Hallo,ich würde gern den DSL Vertrag von Dresden nach Dortmund mitnehmen. Heute ist der 16.12.2020; Der Umzug ist am 15.01.2021 (dann sollte auch das DSL umziehen); der Vertrag läuft bis 12.09.2021.Ich habe wiederholt versucht den Umzug über das Online-Portal zu starten: Dort wurde mir versichert das die  “O2DSL S” auch an der neuen Adresse vorliegt, sogar noch mehr. Ich konnte alles angeben und mir wurde angeboten die Vertragslaufzeit auf 2 Jahre zurückzusetzen und dafür die Technikergebühr von 49,99eur zu sparen. Dazu bin ich bereit. Am Ende bricht der Umzugs-Vorgang IMMER ab, und rät mir die Hotline anzurufen.Die Hotline der O2 kooperiert offenbar mit deer Sprachschule des Goethe Institut und ich freue mich, dass soviele Menschen Deutsch lernen möchten, nur ist es sehr schwierig am Telefon mit Deutschanfängern zu kommunizieren. Aber das nur am Rande. Wir kamen zurecht.Ich konnte mich mit einer Beraterin OK austauschen: Sie eröffnete mir, dass ich den V

Good morning o2,I love it, that you also have english version over here.I am your customer over 6 years now and i would like to upgrade my tariff to higher one.Currently, I have DSL Classic M Flex, and i would like to upgrade it to DSL Home L Flex. I have old HomeBox router from you for free, is it still suitable for after the upgrade, or i need to choose from renting one or buy my own one?Thanks for help! 

HelloI have an O2 DSL Classic S contract signed long time ago which still valid until May2021. Now, I would like to explore the possibilities for a faster  bandwidth and perhaps, replace the router.Is anyone on this community able to guide me on the process?ThanksRutura Edit o2_Matze Thread move to English Broadband 

Hi all, Newbie here, so, apologies if this question had been answered previously as I couldn’t find any solutions to my exact question.So, I’m in the process of moving into a new flat and the current tenant will be passing on their existing contract to me. I received an email from O2 telling me that there is a fee of 29.99EUR to take over the contract, with a link included for me to being the process of taking over the contract. However, when I click the link, which was enclosed, I am told that it will cost 34.99EUR to take over the contract. My question is why am I being given a different figure to the 29.99EUR that the current tenant told me it would cost and O2 stated in their email. I sent an email to the customer services email from which I received the original email and it has been a few days and no response. I need to complete the transfer by Wednesday. Could someone  please help.Thanks! 

Hello, I am leaving germany and moving to another country outside Europe, and my contarct was renewed automatically without my concern the last 15 days. I do not know what could I do to cancel my contract. Someone could help me please, I do not speak german and is complicated to get in touch with someone that speaks english!Ill appreciate if you can help me! 

Dear O2 team, I have a question. Due to corona pandemic, I was not able to find a new job in Germany, and since I was not satisfied with my old one, I left the company to embrace a new challenge in Portugal.However, my salary is going to be too low to pay an expensive bill such as this of 33 euros per month in Portugal.Even though I am moving within Europe, is it possible to cancel my contract with O2? I still do not have my abmeldung, because it is now done online due to corona. Would my new employer’s contract in Portugal work for this? Which papers should I send to end the contract before? I was told that I need to send also a letter saying that I want to cancel my contract due to moving to another country, but I do not know how it should look like, could you provide me with an example? Best,Ricardo.

I want to download invoices with all the payments I have made towards o2 from 2017 till today. Why is this hidden in our prepaid portal? who can send them to me per email?  edit o2_Vivian: verschoben zu o2 English Community Mobile

design from 1999it doesn’t save the passwords correctly, most of the times I have to generate a new one..it is not really clear how to stop the automatic charge once is set up (» rip off so people loose money). is it that hard to make a button big that says “stop automatic charge”you can charge by mistake a numerous amounts of times if you choose Paypal because the transaction is not confirmed once you press ok and when you press again you order again and so on... You only find out minutes later when you get an sms. Afterwards you cannot take the money back into your Paypal or bank account again but only keep It as Credit. » double rip off on top of that you charge a fee!! of 0,50c to top up the credit >> triple rip off as you only find out when you need to charge not before in the fees info. Thanks o2 can do (take your money)  edit o2_Vivian: verschoben zu o2 English Community Mobile

Since Covid 19 Im working from home, to work from home obviously I need internet. But with internet disconnecting every 5 min it is affecting my work alot, during the last couple of months I tried to contact O2 technical support and customer service but always the same answer “we will fix it dont worry all will be good” but still the same problem.  Since this is affecting my work I asked for an official email from O2 explaining that these disconnections are from them and not from my side so I can show it to my manager but they never provided even a simple email like that (which is my right) . So now my question is how to SUE O2 for compensation as they caused me alot of problems at my work? Also how can I terminate my current contract without paying the rest of the contract ?

Hello, I have older DSL Classic M Flex tariff and i would like to upgrade it to the DSL Home L Flex.It is not possible to do the request via my account and i was a bit lost when i tried to call the customer service.Thank you so much in advanceErik Marfoldi

I ordered iPhone 12 Pro on November 26 with Flexi S postpaid, in is such a way that I can cancel the postpaid contract anytime.The issue, I planned to use the SIM on the iPhone 12 pro, the SIM has been delivered to my address and I'm told it'll be will be automatically activated in 2 weeks, if I don't activate it before then. I thought the SIM would come with phone, but the SIM came earlier and by what I'm reading here, I don't think I would have the phone delivered this year.It's pointless paying for contract I wouldn't use anytime soon. I want to know, can I cancel the contract now without activating the SIM, and maybe get a new postpaid contract when the phone delivers?

Hi All, My homespot wlan led lamp is green and all others are blue. O have no internet connection over day. Can you please help me to solve the problem. Reboot is not helping

Hello. First I would like to apologise if this is the wrong section.In July I bought from O2 the Samsung S20 Ultra with a tablet with a 2 years contract  without a plan.Now I would like to buy one more phone with a tablet for my wife and my kid again with no plan. Sadly due to the lockdown all the shops in my area are closed. I tried to buy it online but the O2 site want a registration. I did not know which option to choose from the listed below ( DSL Kunde, Handy Kunde or something from this sort) so I chose the one that stated something about interest and the forum. Then I tried to buy it online one more time but after I fill my email and password it says ' Page stopped working'. I cleaned my cookies- still the same.So my question is, can I call the support and  purchase it over the phone because it seems like I cant do it alone. Thank you in advance.

I am constantly getting a text message saying I owe €3.90 which makes no sense because I put €15 on this account about 3 months ago and I don’t use this phone. Anyway I tried to change my payment method and I’m getting an error message saying I need to contact customer service. It seems as if O2 doesn’t have a chat line (which makes no sense since it’s 2020) I also cannot seem to find the number to customer service only the “order service”  number. Can someone please assist me?

Hi,I had filled the change of ownership form and sent it to O2. Now I have received an email with the reference number. Whom should I give that to in order to initiate the post identification?Thanks and regards,Pravin.

Hi, My number is XXXX(prepaid) and i applied to port my number to another company 2 weeks ago.I went to an O2 shop(Jungfernstieg, Hamburg).I filled a from there to cancel and move my number.Then they told me that i will be charged for 10 Euros and told me to load 10 Euros.I loaded 10 euros by making a bank transfer to Telefonica IBAN on 03.12.2020It is 9.12.2020 now and still no solution. It is really getting frustrating.The new provider company cant finish the process and i am out of communication, pls help urgently. Thanks,Firat Edit: Phone number removed / o2_Dennis

Hello, My prepaid SIM is in my friend ’s name as he bought it for me.I would like to get the ownership transfer of my SIM card done. Could somebody help me by explaining the current process of doing this?Looking forward for the response. ThanksBest regards,Ajay