I ordered a contract yesterday by phone - mobile phone with tariff and a smartwatch.
The confirmation email (EINGANGSBESTÄTIGUNG) received from O2 only showed mobile phone with tariff costs.
However, I received an email that My-Handy is rejected and the order for the mobile phone tariff is processed and checked separately.
I don't want a separate mobile phone tariff. And so I want to cancel the entire order.
As well as I want to stop O2 from initiating the request for number portability.
I sent an email to widerruf@cc.o2online.de, but they haven’t replied yet.
I want to stop any further proceeding and want my order cancelled immediately.