Hi @sai2020,

I regret that the order for your device was internally refused.

But you did everything correctly. If you have sent us a withdrawal with the e-mail-address you mentioned, you will certainly receive a reply by e-mail within the next days.

If you have any further questions, just feel free to contact our English community.

Loving greetings,

Tobias

Hello Tobias,

Thank you very much for your reply.

After sending an email with Widerrufsformular, I received a response about cancellation from no-reply@o2.de via telefonica.com 

But they have mentioned a different order number or reference number than what it actually is.

I also received a SIM card which I am told to ignore and no need to return. But now it is getting very confusing as the reference number is not what it should be.

I have sent an email to widerruf@cc.o2online.de asking for confirmation of cancellation and no active contract anymore.

I have only 3 days left until my right of revocation and I do not want any miscommunication.

Is it possible for you help me confirm the status on any contracts in my account? 

Hello @sai2020 ,

Sorry for the delay!

We can´t confirm the status without exchanging data via personal messages first, I´m afraid.

You´ve received an order confirmation for one contract and also one for the cancellation, correct?

The different ID´s are definitly not helping.

Feel free to send us The ID´s and the other requested data via personal message.

You´ll find a message in your Inbox, please follow this link to access it:

Posteingang

Viele Grüße,

Kurt