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It took so long to process my last request, that now my o2 Prepaid S plan has automatically renewed for another month, and I am paying for two phone plans.

Can the o2 Prepaid S be refunded and cancelled, for this month?

And please will you release my number for porting ASAP. I have added even more money to my balance, to pay for the porting.

Thank you

 

Edit by Katy: In Englisch o2 Community: Mobile verschoben

Many thanks. I have enough credit for the porting fee.


I have the required credit for a porting.


Hello @addicks2017 ,

 

the Opt-In is already active - feel free to start the request now.

The price for the last pack has also been refunded.

You should be able to the credit change within the next 24 hours :hugging:

 

Viele Grüße,

Kurt

 

PS: I´ve taken the liberty to merge your threads, btw :)


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