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Hi there, I’ve been using the Homespot with no problem for 1.5 years. Today all of a sudden it has failed. I’ve tried the normal reboot but when it comes back on and I connect to it, no “login screen” pop up for me to enter the password and the SIM passcode. I remain connected to it with “no internet connection”. Pressing and holding the reset button doesn’t work. Please help!

Oh and going to http://o2.spot doesn’t work either.

Is there any support staff on here? No home internet for 2 days now. I really need to get it fixed.

Just talked with xxx on chat. Was told I have to call Technikabteilung für Mobilfunk at 0176-888 55 222, but my top German skills can’t even get past the pre-recorded prompts :sweat_smile:  (sigh...)

I hope someone can help me on here.

The antenna light is a solid yellow. Devices can connect but with no internet connections (no IP address assigned). No o2.spot / admin page shows up so then I cannot enter the SIM passcode.

Rebooting does not solve problem. Pressing the reset button for over 30 seconds seem to have no effect whatsoever.

Please help.

 

Edit by o2_Andrea: Mitarbeiternamen entfernt

Dear @Nicwn ,

 

welcome to our community.

Please excuse the fact that it may take longer for us to respond at the moment. We are very busy.
I see that you have been in contact with our customer service. Were they able to help you? Can you use your HomeSpot again or do you still need help from our side?

 

Kind regards,

Andrea

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