English O₂ Community: Mobile

I have ordered ps5 through O2 one week ago and I keep checking the delivery status it‘s still in the preorder state!!!how much time shall take until the state is changed! o2_Giulia, 20.02.2023, 11:32: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community

Hello (:My wife and I have left Germany back home to Israel. We’re trying to cancel our 02 contract from here. We’ve filed the online form for cancelation of contract, but money is still being taken from our German account by Telefonica. We would love to talk to live support in english in order to sort everything out, but we’re not sure if we can reach European numbers from here. What options to we have to talk to someone about this? Thank you. Edit o2_Sven 04.11.2022/09:14: Moved from o2 Mobilfunk to English o2 Community: Mobile  

Hello, I have been trying to activate my SIM card for some time now.At the beginning I had the option for Online verification, but my name was not correctly spelled and I had to try again. After a couple of tries, the online option disappeared and there was only the PostIdent option. I also tried that option, I printed the PostIdent paper, but I am from Ecuador and my country was not accepted for the verification at the Post office. Now, I try again to do the identity verification and the following message appears:“Fehler bei der IdentifizierungMomentan steht leider die Identifizierung nicht zur Verfügung. Versuchen Sie es bitte später erneut.” I tried again and again, and nothing changes. So, I want to know. What should I do to identify myself and have my SIM card activated? Thank you for your help.

hey, I have bought two Devices from O2, but I only can see my first contract in my application, how can I add the second one to the app or even in the website?  

Hi, I have an O2 homespot contract and would like to register it in meinO2 app in order for me to access my bill informations, but upon registering it seems that I need to enter the mobilfunknummer which I can't find in the simcard package, there's only Simkartenummer. Is there a possible way to know what my mobilfunknummer of my homespot sim card? Thank you and hoping to get some answers.

I just removed the esim profile from my phone before it got activated and now I cannot activate the esim which is to be activated. Can anyone help me regarding this

Hello please help me!!!! I don’t have phone signal right after i activate my eSimedit o2_Solveig 19.02.2023, 08:16 Uhr verschoben von o2 eSIM → English o2 Community: Mobile 

Hello. I have a question / concern. My O2 contract of two-year duration has already expired. My last billing was just this month. My number was also terminated. Is it possible to reactivate the same O2 number under a prepaid billing (as opposed to another two-year contract)?If yes, how do I start the process?Thank you for your guidance.

Hallo O2 community,I accidentally activated O2 prepaid data pack L.i would like to withdraw it.i got a email ,in it's said that it is possible to withdraw within 14 days.please consider my request.Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile

Hi,I am a new O2 client with My Home M LTE/5G contract. I use it for 2 days and got a download speed around 10Mb/s instead of 100Mb/s. My location is far away from the crowdy cities, just next to the  cell phone tower.I use TP-Link TL-MR6400 LTE router (WiFi is switched off) with my computer connected to it with a cable.I did not change any settings in “Dial-up Settings” section after sim card installation:  Router status looks like this:Speed test show results like this (the best one): I did a phone call to the support to

To whom it may concern,I am XXXXXXX and I made this account today after getting an email from O2 with the title of  '' Haben wir Ihre korrekte E-Mail-Adresse? ''.That email was :Haben wir Ihre korrekte E-Mail-Adresse?Einfach per Klick bestätigen.Guten Tag,Datenschutz ist uns wichtig. Bitte bestätigen Sie Ihre E-Mail-Adresse, damit persönliche Nachrichten und vertrauliche Informationen bei Ihnen ankommen.I have been order :1 IPHONE 14 PRO MAX 256GB, DUNKELLILA1 o2 Free M Boost OnlineAnd my order number is: XXXXXXXCould you please let me know what I can do to see your message? Edit o2_Sven 07.02.2023/11:55: Removed personal data

I got an email today form o2 saying that my order was delivered.But I did not receive the product.I have ordered Google Pixel 7 Pro along with the o2 Free M Boost Online contract.What should I do?I am also unable to register on my o2 since I don’t have the contract number.08.02.2023 08:46 o2_Katja: Moved. Android-->English Community

Dear Community,I've mistakenly activated the product "o2 my Prepaid Data Pack L" today morning which costs 9.99 euros, which I don't want to use. The reason behind activating it was when I charged 15euros to my prepaid credit to reactivate the "o2 my prepaid S", the status of the pack was 'waiting for the credit charge (in German)'. I thought I have to cancel it and repurchase it to use it immediately. After I terminated the product, I found out that the credit I had was already 9.99 euros lower than before. I assume that the datapack was activated again automatically right after I've topped up my credit, but the status wasn't updated. Is there a way I can restore?Thank you so much for your help. 

Hallo,Kürzlich habe ich eine O2 Simkarte genommen und die Mein O2 App installiert. Ich habe die gleichen Anmeldedaten wie auf der Website verwendet und es zeigt mir 403 Fehler. Könnten Sie mir bitte helfen, dieses Problem zu lösen, ich muss diese App verwenden, um Internet-Aufladung zu erhalten.Mit freundlichen Grüßen.Edit o2_Bianca: Moved from Mein o2 to English o2 Community mobile 

Hi There,I have ordered a galaxy s23 ultra and would like to trade in my old device ( s22 ultra 128GB ). The policy is saying that I will receive an email from the cooperation partner Teqcycle after the confirmation of the order. My order is confirmed but I did not receive any email from the cooperation partner Teqcycle. Need some guidance what to do next. Thank you Kind regards,khano2_Antje: Moved from Mobilfunk to English Community / 05.02.2023 / 15:37 Uhr

Hi,I have the O2 free unlimited max tariff, is it possible to order a second sim-card (Just data sim card) and use it in a Wi-Fi router to have internet a home?And if yes, how much would it cost?And which Wi-Fi routers can I use for this purpose?Thanks is advance! Edit o2_Sven 07.02.2023/12:34: Moved thread from o2 Mobilfunk: Vertrag & Tarif to English o2 Community: Mobile

Hello good day y‘all.I had my sim and iphone 13 pro max contract in an O2 shop last year, February 2022 and would like to ask what’s the process to do a cancellation contract? I am leaving Germany anytime soon and my contract will end next year February 2023. my questions are; Do I need to pay all the balance for the phone and data for the remaining year balance? Can I pay the phone in full so I can keep it but not the data? Or can I surrender my phone and not pay the balance? Would appreciate your reply.Edit: verschoben aus dem Bereich Austausch Rund um die Community, 02.02.23, 17.10 Uhr, o2_Micha. 

Good evening,For a few weeks now I have been trying to get myself an unlimited data simcard but I keep getting rejected. The contract I want to get is as follows: O2 Free Unlimited Max Für Experten (https://www.o2online.de/tarife/unbegrenzt/).A few hours after ordering the simcard I get an email saying that my order cannot be fulfilled, and that if I want to know the reason as to why, I need to send a letter. The email content is as follows:Guten Tag,vielen Dank für Ihr Interesse am Mobilfunkangebot von o2.Leider müssen wir Ihnen mitteilen, dass wir Ihrer Bestellung nicht entsprechen können.Falls Sie zusammen mit dieser Bestellung z. B. noch ein Handy oder Tablet bestellt haben, so wird diese separat bearbeitet und geprüft. Die entsprechenden Infos hierzu erhalten Sie gesondert per E-Mail.Wenn Sie den Gr

Hi there,I would like to terminate my postpaid contract but I am not able to find the customer number. If someone can help it would be great. Thank you Kinds Regards,Khano2_Antje: Moved from Mobilfunk to English Community / 05.02.23 / 15:38 Uhr

Hello! When will my problem be solved? I've been waiting for over 2 weeks. ticket id ***edit: masked personal data and moved thread from Mobile Verträge to the englisch section, 27.01.2023, 15.40 Uhr, o2_Micha

Is it normal to get a last bill of 147€ (my customer nr is: 28) in August when I last used my german O2 number and internet (FritzBox) in May? I signed up for an extraordinary contract of 2 years curing period. But you guys said it was ok to finnish it earlier: my contract ends in June now you said over and over, and still I got this HUGE bill in August now: 3 times big as normal without using any of your services (mobile data or internet) Is this really legal?I of course refused to pay this sum so now it´s on 217€….I really need help here since you guys rarely answer the hot-line phone and it´s expensive to call Germany from Sweden. And I really don´t want to contact a lawyer either. I hope this is just some misjudgment from either me or between you guys.More info:XXXXxXI can´t even see my own bills on your site anymore… this shows all the time now:Entschuld

Hello O2,I have problem for my sim card. I have been using it from the beginning but its under the name of a friend and the friend is not in germany anymore. I have asked her for passport as ID verification. But what should i do as I also do not have kundenkennzahl.Regards,Parita

Dear Sir/Madam,I have three contracts with O2. One O2 my Home, one O2 free S, and one O2 my Data. I live in Frankfurt am Main. I have already cancelled the one for data (O2 my Data M) on Nov 27th 2022. It is still not cancelled. It should have been cancelled on December 27th. I have the cancellation confirmation email. Also, I have another contract (O2 my Home). The internet is most of the time very slow. I can not even browse text webpages in the evening. I believe I have the legal right to cancel this second contract without notice since your service is very bad. I need internet for work and this can not continue like this. I will seek a legal advice regarding this problem if you do not find  a solution. Please understand that if you do not solve these problems, I will cancel  all my three contracts with O2 for ever. It is sad that your service keeps declining rather than improving.Best regards,Orwa Barakat

I was outside the EU for two weeks, so I disconnected the data and roaming to avoid beeing charged for the mobile data. Today, once back i activated back the data and I found out that I was charged for daily data and that my prepaid contract (o2 my prepaid S) was not renewed (even if i auto top up my number every month). I called support and they did not help me in any way.They suggest me tu purchase again my plan. That is not acceptable as it is not my fault if the renewal we as not activated.I was also charged 5 euros for the calls..And I'd like to have a refound for the money o2 took me today and my plan to be active again. Thanks for any helpEdit o2_Bianca: Moved from prepaid to English o2 Community Mobile

Hello please what code can i use for unlimited Internet data subscription o2_Antje: Moved from Austausch rund um die Community to English Community / 30.01.2023 / 20:30 Uhr