Hello i want to port my number with winsim so would please release my number it will be helpful??

My number is: +491xxxxxxxxxxxx30

Thank you

edit o2_Solveig: Datenschutz

Hi @Tushal Hirpara, 

welcome to our English community. I regret that you like to cancel your prepaid-card with o2. 

But certainly, I am happy to help you. I have just released your number. You will receive a text message (SMS) as confirmation. Please contact now your new provider and ask for the transfer of your prepaid-number. 

We will charge you with 6,55 € one-time porting charge. Therefore, make sure that you have this amount as credit on your existing o2 prepaid-card. 

If you still have an existing amount on your card after the porting, please use this form: http://g.o2.de/pre-auszahlung We will then transfer the existing amount to your personal bank account. 

I hope that this information was helpful to you. Just feel free to come back to our English community, if you have any further questions. 

Loving greetings,

Tobias

As i changed my number with other operator. Can i get my money back i have in my account?

My number: XXXXXXXXXX.

Edit o2_Lars: Please never post any personal information in a public forum! Moved to existing thread.

Hello i want to port my number with winsim so would please release my number it will be helpful ??

My number is: XXXXXXXXXX

Thank you

Edit o2_Giulia: Fone number deleted. This is a public forum! Please don’t post any personal data here.

Hello Tushal,

as @o2_Tobias already wrote, you can use this form: http://g.o2.de/pre-auszahlung We will then transfer the existing amount to your personal bank account. 

Kind regards,

Giulia

Hello @jay015 and welcome to our o2 community!

I have released your number. You will receive a text message (SMS) as confirmation. Please contact now your new provider and ask for the transfer of your prepaid-number. 

We will charge you with 6,55 € one-time porting charge. Therefore, make sure that you have this amount as credit on your existing o2 prepaid-card. 

If you still have an existing amount on your card after the porting, please use this form: http://g.o2.de/pre-auszahlung We will then transfer the existing amount to your personal bank account. 

I hope that this information was helpful to you. Just feel free to come back to our English community, if you have any further questions. 

Kind regards,

Giulia

Hello, 

I did top up recharge of 10 euro and they cut without confirmation and start sms service i don't want that please refund that charge and stop that service and i also apply for portability but when i recharge for that purpose and due to that i didn't able to do. 

Today i got new sms that one more is going to cut and didn't want that carry out a SEPA DIRECT DEBIT so please stop that also or show me the way. 

Please see my issue and work on it. 

Thank you. 

Hi @Jack015, welcome at our community. Nice to have you here.

We charged you because you had the SMS Flat for 9,74 Euro waiting in the line. If you don´t want this anymore your can deactivate this in your account. I am sorry, but we can´t refund you this.

Do you want to withdraw the Sepa Direct Debit?

Kind regards, Ines.

I want to unlink my account another 20 euro cut from my account please help me

I applied for portablity and o2 cut 20€ for plans my network gone and plan automatically activate so please refund that and remaining amount i also fill and send form for return credit 

Thank you!! 

edit o2_Tobias: moved from Refund after number porting to Portability

Hi @Jack015, 

nice that you get back again to our English community. 

You have a question concerning one of your charges?

We already cancelled the direct debit note for you on 9th December 2020. All your packs were deactivated as well on 9th December 2020. 

As I see in your data, we just wait now for the porting of your mobile phone number to your new provider. Therefore, you still have a credit of 6,65 € on your old prepaid card for the porting fee. Please contact the new provider in order to port your number. On our side, your number is already released and ready for the transfer. 

If you have any further questions, just let me know. 

Loving greetings,

Tobias