Hi o2,
I recently ported my number from o2 to another provider and I have a lot of money left in my o2 prepaid account.
How may I get this money back ?
How long will this process take ?
I appreciate the help specially since i cannot speak German, using the website becomes very difficult.
Thank you.
edit o2-Manga: verschoben von Prepaid zu English Mobile
Hi
welcome to our community. 
Please download and fill in this form: Guthabenauszahlung Prepaid and send it to the following adress:
Telefónica Germany GmbH & Co. OHG
O2 Prepaid-Kundenbetreuung
90345 Nürnberg
Remember the signature.
Afterwards it takes up to two weeks notice until you get the transfer to the mentioned bank account.
Greeting
Hello,
Please share the link again as the given link in the thread is not working
Hello
were you able to use the link from Bumer? Did everything go well with the payout? If you still need help, please let us know. 
Kind regards, Bianca
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