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Refund after number porting

  • 17 September 2020
  • 1 Antwort
  • 102 Aufrufe
A
Rang

Hi o2, 

 

I recently ported my number from o2 to another provider and I have a lot of money left in my o2 prepaid account.

 

How may I get this money back ?

How long will this process take ?

 

I appreciate the help specially since i cannot speak German, using the website becomes very difficult.

 

Thank you.

 

edit o2-Manga: verschoben von Prepaid zu English Mobile

1 Antwort

o2_Manga

Hi @asagfsdg 

 

welcome to our community. :slight_smile:

 

Please download and fill in this form: Guthabenauszahlung Prepaid and send it to the following adress:

Telefónica Germany GmbH & Co. OHG

O2 Prepaid-Kundenbetreuung

90345 Nürnberg

Remember the signature. 
 

Afterwards it takes up to two weeks notice until you get the transfer to the mentioned bank account.

 

Greeting

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