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Need information about new contract

  • 18 November 2020
  • 9 Antworten
  • 186 Aufrufe
L
Rang

hello, I have a question about renewing my O2 contract. in my contract I have 2 SIM cards so if I renew my contract and buy Samsung Galaxy S20 + mit Vertrag O2 Free M Partnerkarte mit 20 GB, then how much I have to pay for both sim or this giving price is all I have to pay for both sim’s  ? 

 

thank you and I hope someone will answer soon. 

 

 

 

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Lösung von o2_Andrea 16 Dezember 2020, 13:40

Dear @Leo Saj ,

 

sorry it is taking longer for us to respond. :confused:

I see that you have already been able to extend your tariffs. Did everything work fine so far or do you still need support from us?

 

Kind regards,

Andrea

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9 Antworten

o2_Andrea
Rang
Benutzerebene 7

Dear @Leo Saj ,

 

you currently have two contracts, not one contract with two SIM cards
The offer you posted would be a third additional contract, a so-called partner card, where you can get a discount on. You can always identify this by the one-time connection fees or connection price. With this offer you have to pay for three contracts. The price above plus the price for the other ones.
But we can check for you what we can offer you in the contract extension if you want to.
Do you want to extend both existing contracts or just one of them?
Is your email address stored under My o2 up to date?

 

Kind regards,

Andrea

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L
Rang

dear Andrea 

 

first of all  thank you so much for your answer.

 

yes I have 2 contracts now.

 

I only want to extend only one contract. 

 

so if I extend my only 1 contract which going to expire on march next year ( march 2021 ), so should I keep paying same amount for my other account as much as I am paying now ? 

 

yes my email address is correct and up to date with O2.

 

and please send me some offer’s and then I ll see if I like something.

 

thank you and have amazing weekend 😀

regards,

 

Leo Saj

o2_Andrea
Rang
Benutzerebene 7

Dear @Leo Saj ,

 

I’ll write a private message from o2_VVL to you. Please answer to that message.

 

Kind regards,

Andrea

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o2_Larissa
Rang

Hi @Leo Saj,

 

thank you for your privat message. Both contracts ends in march 2021 and in your pm you write, you want to expire both contracts, is this correct?

If not, please tell uns the last 2 characters of the phomenumber you want to expire and if both contracts should be expired also your preferred tariff and smartphone for the second tariff.

 

Kind regards,

Larissa

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L
Rang

hi,

 

I want to extend both contracts. give me best deal you can for both contracts for only Data & then in other option for Samsung 20+ for 1 contract and other contract with only Data.

 

regards

o2_Tobias
Rang

Hi @Leo Saj, 

 

nice that you are interested in a good deal for both contracts. 

 

Do I see that correctly that you would like to have 20 GB data-volume for both contracts and for one contract additionally an offer with the device “Samsung Galaxy S20 +”? 

 

Before I send you an offer by e-mail, please let me know the data-volume you like to have. 

 

Thanks a lot. 

 

Loving greetings,

Tobias

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L
Rang

hi Tobias,

 

thank you for ur answer.

 

for my contract / phone number xxx607 I want to extend and I want maximum 6 or 10 GB data and free calls on all networks.

 

for my contract/ phone number xxx239 I want to extend and I want maximum 10 or 20 GB data with  “Samsung Galaxy S20 + 

 

 

regards,

 

Sajid

 

Edit by o2_Andrea: Rufnummer editiert - Datenschutz

L
Rang

thank you so much ur such shitty service ….. I'm waiting for help from 3 weeks and no one give a damn. fucking shit service

o2_Andrea
Rang
Benutzerebene 7

Dear @Leo Saj ,

 

sorry it is taking longer for us to respond. :confused:

I see that you have already been able to extend your tariffs. Did everything work fine so far or do you still need support from us?

 

Kind regards,

Andrea

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