Sim activation

vor 3 Jahren
5 November 2020
5 Antworten
236 Aufrufe

Poppaul97
Neuling
0 Antworten

Hello. I hope someone can help me. So i bought a prepaid sim from my local market. I followed the steps to unlock it. But when everything it's finished it says that the adress is unrecognizable. I tried to delete it and put it again like 100 times but with the same result. The adress i entered it's 100% correct just as it shows in my Abmeldung.

What can i do? They do not offer support via email.

Thank you

Regards.

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

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Lösung von o2_Manga 10 November 2020, 14:46

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5 Antworten

o2_Manga
10740 Antworten
vor 3 Jahren
10 November 2020
Lösung

Hi @Poppaul97

welcome to our community. :slight_smile:

Did you already get some assistance by my colleagues from the o2 Prepaid Helpline?

Greetings

Dewora
Neuling
2 Antworten
vor 3 Jahren
8 January 2021

Hello I buy SIM card from supermarket I follow the steps it’s activated but when I try to call some women speak German and I don’t understand I think that I must give some number,but I don’t get which one. Thank you

o2_Kurt
Moderator
17979 Antworten
vor 3 Jahren
16 January 2021

Hi @Dewora ,

are you calling to activate the card or are you calling someone else?

Have you managed to complete the Ident-Process?

Viele Grüße,
Kurt

Dewora
Neuling
2 Antworten
vor 3 Jahren
16 January 2021

Hi @Dewora ,

are you calling to activate the card or are you calling someone else?

Have you managed to complete the Ident-Process?

Viele Grüße,
Kurt

Hello, I try to call Bulgarian number,but it’s not possible. When I try to connect with German number-no problem. I don’t understand German,so I don’t know how to activate.