Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Sim activation

  • November 5, 2020
  • 5 Antworten
  • 245 Aufrufe
P
Besucher:in

Hello. I hope someone can help me.  So i bought a prepaid sim from my local market. I followed the steps to unlock it. But when everything it's finished it says that the adress is unrecognizable. I tried to delete it and put it again like 100 times but with the same result. The adress i entered it's 100% correct just as it shows in my Abmeldung.

What can i do? They do not offer support via email.

Thank you

Regards. 

 

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Lösung von o2_Manga

Hi @Poppaul97 

 

welcome to our community. :slight_smile:

Did you already get some assistance by my colleagues from the o2 Prepaid Helpline?


Greetings

5 Antworten

o2_Manga
  • o2_MangaModeratorin
  • Lösung
  • November 10, 2020

Hi @Poppaul97 

 

welcome to our community. :slight_smile:

Did you already get some assistance by my colleagues from the o2 Prepaid Helpline?


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
D
Besucher:in
  • Dewora
  • Besucher:in
  • January 8, 2021

Hello I buy SIM card from supermarket I follow the steps it’s activated but when I try to call some women speak German and I don’t understand I think that I must give some number,but I don’t get which one. Thank you 

o2_Kurt
Forum|alt.badge.img+40
  • o2_KurtModerator
  • Moderator
  • January 16, 2021

Hi @Dewora ,

 

are you calling to activate the card or are you calling someone else?

Have you managed to complete the Ident-Process?


Viele Grüße,
Kurt

Signatur :)
D
Besucher:in
  • Dewora
  • Besucher:in
  • January 16, 2021

Hi @Dewora ,

 

are you calling to activate the card or are you calling someone else?

Have you managed to complete the Ident-Process?


Viele Grüße,
Kurt

Hello, I try to call Bulgarian number,but it’s not possible. When I try to connect with German number-no problem. I don’t understand German,so  I don’t know how to activate.

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • January 22, 2021

Hi @Dewora, so your SIM-Card is activated and you can do calls in gemany but not to a bulgarian number.

Who do you want to call and is the number availlable from another Phone? Maybe the landline in germany?

Can you understand any words from the message?

So many questions, i know :relaxed:

Kind regards, Ines.

 

Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica