Hello. I hope someone can help me. So i bought a prepaid sim from my local market. I followed the steps to unlock it. But when everything it's finished it says that the adress is unrecognizable. I tried to delete it and put it again like 100 times but with the same result. The adress i entered it's 100% correct just as it shows in my Abmeldung.
What can i do? They do not offer support via email.
Thank you
Regards.
edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
Hi
welcome to our community. 
Did you already get some assistance by my colleagues from the o2 Prepaid Helpline?
Greetings
Hello I buy SIM card from supermarket I follow the steps it’s activated but when I try to call some women speak German and I don’t understand I think that I must give some number,but I don’t get which one. Thank you
Hi
are you calling to activate the card or are you calling someone else?
Have you managed to complete the Ident-Process?
Viele Grüße,
Kurt
Hi
are you calling to activate the card or are you calling someone else?
Have you managed to complete the Ident-Process?
Viele Grüße,
Kurt
Hello, I try to call Bulgarian number,but it’s not possible. When I try to connect with German number-no problem. I don’t understand German,so I don’t know how to activate.
Hi
Who do you want to call and is the number availlable from another Phone? Maybe the landline in germany?
Can you understand any words from the message?
So many questions, i know 
Kind regards, Ines.
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