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Contract cancellation

C
Neuling

Hello, 

I am leaving germany and moving to another country outside Europe, and my contarct was renewed automatically without my concern the last 15 days. I do not know what could I do to cancel my contract. 

Someone could help me please, 

I do not speak german and is complicated to get in touch with someone that speaks english!

Ill appreciate if you can help me! 

Lösung von Bollermann

O2 needs following documents: 

  • a registration certificate of your present place of residence 
  • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord) 
  • and your approval for us to charge you the all-inclusive basic fee for 3 months (the exact amount of the fee will be notified in a separate letter). 


Please send all the documents to the following address:



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung / Retention Services

90345 Nürnberg

Or Fax 01805 571766

o2 will then charge you said basic fee for 3 months in advance, and your contract will be cancelled by the next possible date. Please keep in mind that you will get one final bill after your contract has been terminated.
 

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

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    Bollermann
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    • BollermannStar
    • 27386 Antworten
    • Lösung
    • 19. November 2020

    O2 needs following documents: 

    • a registration certificate of your present place of residence 
    • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord) 
    • and your approval for us to charge you the all-inclusive basic fee for 3 months (the exact amount of the fee will be notified in a separate letter). 


    Please send all the documents to the following address:



    Telefónica Germany GmbH & Co. OHG

    Kundenbetreuung / Retention Services

    90345 Nürnberg

    Or Fax 01805 571766

    o2 will then charge you said basic fee for 3 months in advance, and your contract will be cancelled by the next possible date. Please keep in mind that you will get one final bill after your contract has been terminated.
     

    edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

    Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
    o2_Manga
    Einer Person gefällt das
    • o2_Manga
      o2_Manga
    A
    Neuling

    Hi

    I have a current O2 prepaid connection sim which I want to transfer the same number to another provider package. How can I do it, terminate the current obligation with o2 and transfer the same number there?

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • 5700 Antworten
    • 21. Dezember 2020

    Hello @Arslan Ansari, welcome at our community.

    Your number is already free to export. :slight_smile:

    Kind regards, Ines.

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