Hi,

Can somebody please help, I am out of communication for this reason…

Thanks

Hi @HH001 

welcome to our community. 

My colleagues set the mobile number free. To pay the porting fee of 6,65 EUR please charge your SIM card with a certain amount. But watch out: you still use the o2 My Prepaid S (costs 9,99 EUR per month). It will take the amount you charge if the package is not cancelled.

If you need some assistance to get rid of it, just get back to us.

Greetings

Hi,

Your answer is like a water in the desert, thanks from the heart!

I went to O2 shops 5 times for this issue, and until now nobody told me i also have to cancel the package, except you. They all said i have to load 10 euros for the porting fee. And i only followed instructions from the store dealer of O2. She gave me iban and so payed it assuming its porting fee. But, its gone to air because package was not cancelled. Fantastic :)

So can you pls tell me, how to cancel the package and if i have to load money again, how can i do it being sure this time?

Best,

Firat

Additional information:

I am checking o2online.de to cancel the current prepaid package but it does not let you to cancel here.

I cannot see anything like cancel or kuendigen.

Also, Mein O2 mobile app is not available in Google Play Store for newcomers to Germany like me.

Then how to do the cancellation, can you help pls o2_Manga?

Best,

Firat 

Can someone pls help???

Is my number free to port now, or do i have to pay 10 Euros again for a second time? (which i really dont understand why)

Its been 13 days since my cancelling application!..

Is there anyone who cares about doing the responsibility to a customer who applied and payed to quit 13 days ago??

Hi @HH001, i am very sorry that you have this trouble.

Your number is still free to port and the package is now deactivated.

Do you have any further questions?

Kind regards, Ines.