Skip to main content
Warum O2 Service
Gelöst

Sim activation


Hello. I hope someone can help me.  So i bought a prepaid sim from my local market. I followed the steps to unlock it. But when everything it's finished it says that the adress is unrecognizable. I tried to delete it and put it again like 100 times but with the same result. The adress i entered it's 100% correct just as it shows in my Abmeldung.

What can i do? They do not offer support via email.

Thank you

Regards. 

 

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Lösung von o2_Manga

Hi @Poppaul97 

 

welcome to our community. :slight_smile:

Did you already get some assistance by my colleagues from the o2 Prepaid Helpline?


Greetings

Zur Antwort springen
War das hilfreich für dich?

5 Antworten

o2_Manga
  • 11958 Antworten
  • Lösung
  • 10. November 2020

Hi @Poppaul97 

 

welcome to our community. :slight_smile:

Did you already get some assistance by my colleagues from the o2 Prepaid Helpline?


Greetings


  • Neuling
  • 2 Antworten
  • 8. Januar 2021

Hello I buy SIM card from supermarket I follow the steps it’s activated but when I try to call some women speak German and I don’t understand I think that I must give some number,but I don’t get which one. Thank you 


o2_Kurt
  • Moderator
  • 18806 Antworten
  • 16. Januar 2021

Hi @Dewora ,

 

are you calling to activate the card or are you calling someone else?

Have you managed to complete the Ident-Process?


Viele Grüße,
Kurt


  • Neuling
  • 2 Antworten
  • 16. Januar 2021
o2_Kurt schrieb:

Hi @Dewora ,

 

are you calling to activate the card or are you calling someone else?

Have you managed to complete the Ident-Process?


Viele Grüße,
Kurt

Hello, I try to call Bulgarian number,but it’s not possible. When I try to connect with German number-no problem. I don’t understand German,so  I don’t know how to activate.


o2_Ines
  • Moderatorin
  • 5735 Antworten
  • 22. Januar 2021

Hi @Dewora, so your SIM-Card is activated and you can do calls in gemany but not to a bulgarian number.

Who do you want to call and is the number availlable from another Phone? Maybe the landline in germany?

Can you understand any words from the message?

So many questions, i know :relaxed:

Kind regards, Ines.

 


Deine Antwort