English O₂ Community: Mobile

Hi, I ordered a new sim card from the O2 website on 03.12.2020 and I recieved the email that the card will be delivered in 2-3 working days. But I have not yet recieved the SIM Card. Is there any way I can track my order? edit o2_Vivian: SIM-Karte → o2 english community: mobile

I am looking to renew my contract with iphone 12 pro max with a data package of 20Gb or more with a good offer.

Hello,I’m living in germany but I don’t know german language because of this I’m having communication problem.I couldn’t pay my two bills because of corona.now I deposited money to my bank account I wanted to pay all three months but o2 didn’t took the money. Normally the money should be withdrawn on 04.01.2021 but it didn’t happen.How can I pay right now? edit o2_Vivian: Mobilfunkvertrag → o2 English Community

Dear Sir, I wish to port my O2 number to Lebara. My O2 number is 0176*****330. Kindly release my O2 number. MY O2 contract ends in some few days. Thank you Edit by o2_Katja: Verschoben in unseren Englischbereich

Hello, I entered my PIN incorrectly 3 times. I need to restore it but I lost my PUK code and have no access to my account on o2, I dont remember registering the phone number on the app. I can't solve my problem via Hotline as I don't speak German. Can you help me?

It all started two years ago when I signed a contract for myself and my partner with two phones. After a year that something in my monthly bill was weird, I decided to check all my expenses and it turned out that I was paying O2 50 euros more than what is written in our contracts. After months of phone calls and accusations from them that we signed for 3 phones. it turned out that they accidentally added another device to our contract that was proven from the store protocol where we signed our contract, that we never requested, received or appeared in our contract. Following these months of fighting and to many headaches, of course, straight away we sent cancellation letters (per post and online) to both of our numbers and the extra number we received for a discount on the contracts. Not surprising at all, seven months after the letters were sent and I was called to be informed that my contract will be cancelled, the end of the contract came and only one number was cancelled.Guess what

Hello Community, I'm an O2 customer and I've tried calling the O2 customer service couple of times and unfortunately was not able to speak as I don't know German. I don't even have an email address to write an email to O2 customer service, hence writing here. If my concern can be heard by you, then I'm in need to involve my 14 days right of withdrawal for 2 orders that I activated by mistake. I'm currently using a third order tariff on my sim and have not used the tariff from the first 2 orders. I've already cancelled the order online the same day and the payment will be automatically deducted in the coming week. I received the message from O2 only after a day that the automatic payment will be debited from my linked account. If you are not the right team, then direct me to the right department. Thanks in advance! Edit by o2_Katja: Verschoben in unser Englisch Board

Hi there, I’ve been using the Homespot with no problem for 1.5 years. Today all of a sudden it has failed. I’ve tried the normal reboot but when it comes back on and I connect to it, no “login screen” pop up for me to enter the password and the SIM passcode. I remain connected to it with “no internet connection”. Pressing and holding the reset button doesn’t work. Please help!

Hi, I would like to port my O2 number to another telco company. However, there is no clear instruction on the O2 website. May I know what should I do? Appreciate assistance on this. Thank you.

Dear O2 Team, Thanks for having this English service. I have recently migrated from O2 (prepaid sim card) to another phone company. However, I need to port my O2 number in order to start using it with the new phone company. Please release my number 0176*****803 for porting. Thanks in advance! Best wishes, GemaMar

Hi all, sorry i'll post this in English, I have an issue with my homespot, i can access to internet through my phone but I cannot access to internet with my computer, either with wifi or lan cable. I have followed the steps but it still doesn't work at all. anyone can help me?

Please how can I cancel my O2 flex contract, I got the sim on the 18th of December 2020 edit o2_Vivian: verschoben Mobilfunkvertrag → English o2 Community: Mobile

Dear O2 Team, I realized that there is a monthly transaction of 10 Euros to one of O2 number but I don't see it in the Mein O2 section or invoice. Also, I dont see the past history of payment in Mein O2 department. I dont recollect how to cancel it Can you please help. This is very difficult situation for me.

It should be the name of a song, but it is happening very often when I speak with the o2 Hotline. I get to feel it is done on purpose by the operator that doesn't know the answer for a question. Such a pity after waiting for 15 minutes to get on the line.. Does it happen to you too?

Hi, I hope English is ok here. I purchased a wrong tarrif which haven’t used at all for my prepaid sim. Can I cancel it and get the credit back? (Thread moved into our english community , o2 Michi)

Hey, I have a problem with o2 My Prepaid S tariff plan. It says that I am supposed to get 3,5 GB Internet data plan and “Allnet Flat für Telefonie und SMS”, which means I am supposed to be able to call and send SMS without limits to all of the telephone networks and pay the same price every month. I have the Internet plan working but the “Allnet Flat” part seems to be inactive. In “Mein o2” my tariff plan is o2 Loop but when I scroll down to Smartphone options and plans, the o2 My Prepaid S plan is active aswell. Please tell me what it’s all about. Best regards, Michal. edit o2_Vivian: verschoben o2 Prepaid → o2 English Community Mobile

Hallo, mein Deutsch ist nicht sehr gut. Meine sim karte ist kaputt und ich brauche eine neu mit dem selber numer. Das numer ist 0049 1XXXXXX34 muss ich vor das bezahlen oder kann ich nur ersetzen mit dem selben numer. vielen dank Edit o2 Antje: Rufnummer anonymisiert

I ordered a sim and added a different delivery address, however I forgot (or I don’t remember seeing an option to change) the name on the delivery address. My name is not on this postbox and so I worry that I will not receive the sim. Can I reorder the sim, change the deliver address or make a note of which mailbox to use? As I was not sent a DPD tracking number I cannot do this myself. Edit by MXP_Alex: Moved to English o2 Community.

When I hired the services at the O2 store, I was deceived by the lie that it would be easy to end the contract. I've done everything to finish, I tried to call a thousand times without success. I have now moved abroad and will not return to Germany, so contact with German is impossible. The amount of money spent on international calls is disgusting. I just want to end this contract. Edit by o2_Katja: Verschoben in unseren Englischbereich

My HomeSpot and SIM card were delivered on Saturday. I activated it and the internet worked as intended (HomeSpot M), and then Sunday morning I woke up and there’s no connection. The 2.4Ghz and 5Ghz lights are blue and I’m able to connect, but no data. The LTE/3G light is flashing red. I’ve tried resetting it time and time again, to no avail. I need internet for my classes and this is having a negative impact on my grades. Your website claims there’s no outage in Potsdam.

Hi, I ordered a new o2 contract from saturn and I was told it would cost 60€ per month but it came with 3 sims so the total price is actually 180€ per month instead of 60. I want to cancel the other two sim cards. Thanks, Anil

Good Afternoon, On Monday (28/12/2020) I did the payment of the invoice. But I forgot to put my kundennummer inside. What can I do? I am still without internet. Thank you Edit o2_Larissa: transfered to English o2 Community: Mobile

Same thing is happening for me - I cannot activate my SIM, it changes my date of birth then says my date of birth is incorrect. I have tried on my phone and on my computer but no success (apologies for EN) Edit by o2_Katja: Abgetrennt und Richtung Englisch Community verschoben

Hello! Since almost 2 months, money is deducted from bank account but recharge is not received. Please check and revert soon. Thank you.

ordered a phone and paid deposit into o2 customer account. But its been 8 days now havent received the phone and no order confirmation from O2 or transaction confirmation