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Hello,

I would like to take my current prepaid O2 phone number to another provider for my new contract. I tried to do the porting via website and app but I did not find any option to do that. I was thinking maybe you could help me with this? I would like to do the porting immediately.

Thank you in advance!

Dinda

Hi @triplecamera49,

please have in mind that you need a balance of 6,82 EUR on your prepaid SIM card.

You can get the remaining balance later using this form: http://g.o2.de/pre-auszahlung

Kind regards,
Alex

Hi @MXP_Alex,

 

thank you for the information! I have already taken care of my phone credit balance. :)

 

Regards,

Dinda

Hi @triplecamera49, 

 

nice to meet you here in our English Community. 

 

@MXP_Alex already helped you with the porting-procedure. 

 

But first of all, I just released your prepaid-number for the transfer to your new provider. Please contact now your new provider in order to start the porting-process. 

 

As @MXP_Alex already told you, we will charge you with 6,82 €. If you still have a remaining amount on your old card, use the document that @MXP_Alex mentioned. We will then transfer the remaining amount to your personal bank account. 

 

I hope everything is clear now for you. 

 

Loving greetings,

Tobias

 

 

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