Skip to main content
Warum O2
Warenkorb
 Service

Hi 

 

So I have an o2 prepaid contract  and I want to cancel it? I also have a little bit credits in it.  What am I supposed to do? When I login to my my o2 account, I don't see such an option.

 

Thank you.

Hi @glslmn ,

 

sorry for the late reply!

Please use this form to deactivate the SIM the request the transfer of the remaing funds:

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

 

Best regards,

Kurt

Hi @glslmn ,

 

sorry for the late reply!

Please use this form to deactivate the SIM the request the transfer of the remaing funds:

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

 

Best regards,

Kurt

Hi, 

Thanks for the reply! Where am I supposed to send the filled document?

Best regards,

Gülsemin

Hi @glslmn, 

 

welcome to our English Community. 

 

Please send the filled out document to the following address: 

 

Telefónica Germany GmbH & Co. OHG

O2 Prepaid-Kundenbetreuung

90345 Nürnberg

 

Would you also like to take your number to another provider? If yes, just let us know. It will be charged with 6,82 € and we need to release your number for transfer to another provider. 

 

Just let us know if we can do anything else for you here in our English Community. 

 

Loving greetings,

Tobias

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica