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o2 prepaid simcard cancelation

  • March 4, 2021
  • 3 Antworten
  • 50 Aufrufe
G
Besucher:in

Hi 

 

So I have an o2 prepaid contract  and I want to cancel it? I also have a little bit credits in it.  What am I supposed to do? When I login to my my o2 account, I don't see such an option.

 

Thank you.

Lösung von o2_Kurt

Hi @glslmn ,

 

sorry for the late reply!

Please use this form to deactivate the SIM the request the transfer of the remaing funds:

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

 

Best regards,

Kurt

3 Antworten

o2_Kurt
Forum|alt.badge.img+40
  • o2_KurtModerator
  • Moderator
  • Lösung
  • March 14, 2021

Hi @glslmn ,

 

sorry for the late reply!

Please use this form to deactivate the SIM the request the transfer of the remaing funds:

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

 

Best regards,

Kurt

Signatur :)
G
Besucher:in
  • glslmn
  • Autor
  • Besucher:in
  • March 25, 2021

Hi @glslmn ,

 

sorry for the late reply!

Please use this form to deactivate the SIM the request the transfer of the remaing funds:

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

 

Best regards,

Kurt

Hi, 

Thanks for the reply! Where am I supposed to send the filled document?

Best regards,

Gülsemin

o2_Tobias
  • o2_TobiasTeam
  • March 30, 2021

Hi @glslmn, 

 

welcome to our English Community. 

 

Please send the filled out document to the following address: 

 

Telefónica Germany GmbH & Co. OHG

O2 Prepaid-Kundenbetreuung

90345 Nürnberg

 

Would you also like to take your number to another provider? If yes, just let us know. It will be charged with 6,82 € and we need to release your number for transfer to another provider. 

 

Just let us know if we can do anything else for you here in our English Community. 

 

Loving greetings,

Tobias

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