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Hallo,Ich verließ Deutschland und schickte das Rücktrittsschreiben, das restliche Geld (120 Euro) und die Kontoauflösungsbescheinigung per Post an O2. Nun möchte ich nach dem Verarbeitungsfortschritt fragen. Aufgrund von Einschränkungen des Landes / regionalen Netzwerks ist es für mich schwierig, mich auf der O2-Website anzumelden oder einen Anruf zu tätigen. Daher hoffe ich, dass O2 mir eine definitive Antwort auf die Vertragsbeendigung geben kann. Wenn O2 mir keine eindeutige Antwort geben kann, bedauere ich, dass ich mein Bestes gegeben habe, um den Vertrag zu kündigen.Vielen Dank Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community Mobile
pls do not use O2, O2 has the most problems in europe. And my experience :https://hilfe.o2online.de/english-o2-community-mobile-43/vertragsbeendigung-545059?postid=2194384#post2194384
Hello ! I would like to know what exactly is happening to my internet?! I have 2 phone numbers, one with FREE L Boost and one with FREE Unlimited. The one with FREE L BOOST I can barely use it ! 23h/24 It has 1 line of signal and no internet access. 2 weeks ago I use to get like 60-80Mbps and now I cant even carry the test as it fails. My other SIM that i use with a Mi-Fi router was working perfect but now it fails and red light appears on the router like 3-5 times a day and the speed is extremely low compare to 2 weeks ago. Also I notice in the app that before it used to say max speed is 225Mbps but now just says LTE up to 50Mbit. Is there work going on or why is the speed throttled ?Thank you very much !
https://hilfe.o2online.de/english-o2-community-mobile-43/vertragsbeendigung-545059/index2.html#post2203100 The problem never ends. Up to now, I payed 270 euros to end the contract, but it is still charging me!!!!!!!!!!! !!!!!!!!!!!!!!!I have not used the card for more than one month!!!!!!!!!!!!!!!!!!! And the mail was sent more 45 days ago!!!!!!!!!!!!!!!!!!!!!!!!!!The money is confirmed by your staff!!!!!!!!!!!!!!!!!!!You are still asking money from me, What is wrong with your company?????If the contract is finished, stop sending me spam and give me proof of termination! ! ! !If not, give me reason!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Stupid compnay and non-responsible service!!!!!!!!!!!!!!!!!!!!!
Hello,I want to transfer my O2 Prepaid number to Vodafone and therefore request from you to release my number.I already know that i need to have 24.95 credit available for porting to work, and i'll add them as soon as my number is released. Edit o2_Vivian: o2 Prepaid → o2 English Community: Mobile
I ordered an iPhone 12 without a SIM card in 36-month installments. The deposit fee was paid as an advance payment. But this order is not approved.And I do not know what will happen to this payment now?
Hello Team, I placed an order for multicards which according to my account, have been sent. I have not received them yet but I keep getting reminders to activate them. I have accidentally activated it. Can you please check the status on when they were mailed out to my address and an estimated time of arrival edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
Hello. My name is subin. I sent Kündigung letters to O2 by “Einschreiben” Post on 23.10.2020. And I have traced on the internet that my post was already deliverd to O2. First one is “01XXXXX67”, which is my phone number.Second one is “ 01XXXX85”, which is sim card number that i have never used. but i have not gotten any “confirmation E-mail or letter” from you. In this case, how do i know that cancellation was successfully made or not? If somebody already sent Kündigung letters , what is the next?Do i have to wait until o2 send confirmation letter or should i do something else? I do not know where to ask.Please check my letters and give me answer as soon as earlier by my e-mail or letter.My e-mail address is “XXXXXXXX p.s Now ,I would like to say something about service of O2. Recently, I found on my bill that there is seond number, 01XXXXX85, and i have been paying some amount of money montly for this number which i had never used evein once since 2015. And the price was even increas
I want to cancel my unlimitted data tariff, I thought it was same payment with Mobile phone, now I am charge defferently on both contract, and that is too much for me to handle, I can manage to pay off the mobile device at once, but for the mobile tariff it need to be cancelled Edit o2_Vivian: Mobilfunktarif → o2 English Community: Mobile
I found an offer and extended my contract but I have the following question, hope the customer care can help me with these. (for my number 015...….67)I was told there will be no addition cost for this extention (no activation, no tarrif change fee) - the contract email from O2 states 0 Eur tarrif change fee. But at the note below (standard text) there is a 39.99 Eur activation fee. Does this apply? I got an email and a SMS that 1 month of HD TV is for free trail and later costs 9.99/m. Please deactivate this in case this active - as I m not sure if it was just info message or any activation confirmation. Contract says I can get 2 additional multi sim and up to 7 datacard at no additional cost. Is multi-sim another sim with calling facility for the same number? Does these additional SIM cards cost any fee like activation? Can it be an e-SIM?Thanks a lot in advance.
Hello,My name is Seraj Ahmad.I prchased Google pixel 5 from O2 Dortmund Thier Galary on 17 Oct and i should receive with in 4/5 days but after 2 weeks still, i did not receive Invoice for my phone.I need that invoice to reddem offer from google for Headphone and last date is 11 Nov.Can you please provide the Invoice as soon as possible.
I am moving abroad and I have filled in and sent all documents by fax and email to the o2 centre at Nuremberg. I received the confirmation of cancellation from o2 but this refers only to the mobile phone number. Does this mean my DSL will also be parallely cancelled? It was clearly mentioned in my emails and request letters that both mobile phone and DSL need to be cancelled. Please help me on this asap Verschoben in English o2 Community: Mobile
Hello, I got an email to say that my new sim card will be automatically enabled in 14 days but I do not want this anymore as my phone was returned. There is no option on the website to cancel this sim so how can I cancel it? Please help urgently!
Hello, I waited at home for my package with my hardware to arrive and DHL did not deliver it. They left a note in the tracking to say that they couldn’t find the doorbell. As DHL couldn’t deliver,the order has been sent back and I have now received a letter to say that I need to pay for the unsuccessful delivery?? I don’t think this is fair as the fault lies with dhl. My name is clear on the doorbell and all other deliveries come without issue. Best,Cao
Hello,I successfully unsubscribed my mobile contract (xxxxxxxxx) in June with confirmation from your side.However, every month I still receiving a bill (4 euro). Somebody can clarify that?Best, Luca T. Edit o2_Flo: Personal data anonymized.
Hi, today I have registered an account for mobile and internet, also I have chosen the iPhone 11proWhile I was in the shop they told me to wait to take also the mobile phone, after some time they told me that I have to wait 3 months to get it, is it normal?The only thing that I have got, it's the Sim card and the copy of my contract, also they have forgot a letter to my email address, hope to have an answer Your's sincerely
Dear Team, I am an O2 customer who got a Contract with Mobile and the 2 year period is getting over this month end. I am a student and I would like to reduce the monthly contribution which is currently 34.99 Euros. I would like to continue in O2 but it will be difficult for me to manage high monthly contribution in the current situation. My current plan is O2 Free M Boost 20 GB (34.99 Euro monthly contribution) I would like to change it to 10 GB plan which should be manageable for me. I am not able to find an option with 10GB in the contract extension option. Could you please help me in this regard? Thanks and RegardsAnand Edit o2_Vivian: verschoben von Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile
edit o2_Tobias: screenshot out of data security reasons deleted
I cannot open my bills. It redirect me to O2 community. Moreover I cannot even login in o2 app via S10 plus. Kindly solve my issue.
Hello, I have signed up for the Free Unlimited Max tariff back in March, and despite some service disruptions the service quality was overall o.k. so far.However starting in September I have started receiving bills for over 90 Euros instead of my expected 50. The extra amounts show up in the bill as “Verbindungen & Services” with no breakdown or any other explanation.I have been unable to reach out via telephone (language barrier), and my questions via chat have never been answered.I would like an explanation to these extra charges and to understand how to get rid of them and be refunded for these past two months. Does anybody have any suggestion for a non-German speaker? Thank you.
I have recently travelled to home country and I changed my sim to another phone . I have to enter sim pin which i forgot and tried to unlock by entering PUK. After many attempts of entering correct PUK code , now I have notification of invalid sim . Please help to suggest how to activate the sim again edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
In September I went to the O2 shop to inform that my contract was ended, the men in the shop offer to me a new plan from the end of September (day 27). He told me, I can give you this new plan but you need to get a new chip and a new number, ok, I said yes, no problem with change my phone number. He explained that the new plan is unlimiteded for like 30 euro app. The only thing to be carefull is the day that I need to chenge my chip. We did the contract, everything looks normal. On 27 Sep. I check my new chip, receive my new number the email with the activation. BUT surprice, I received other email with another number too! I think maybe is a mistake. Now my last invoice of the new plan is 114 euro! I mean, if I only use one number, then I check both cost and it’s no more than 50 euros!, What happens? I feel like if this men in the shop scammed me. Need help with this, because I can´t pay that amount for it. Moved to English o2 Community by MXP_Alex
Hello,I have moved out of Germany in DECEMBER LAST YEAR!!!! I have cancelled my contract and paid the rest of the remaining price of my phone, and now I see I GET A NEW CONTRACT FOR MORE ONE YEAR!!!!!!!!!!!!!! PLEASE GET ME OUT OF THIS Edit: Moved to Subforum English - o2_Kurt
Hi there,My prepaid sim card was switched off after a late payment due to a banking issue. I’ve since paid the missing amount but my sim card has not been switched back on. I am currently unable to receive calls or SMS’s. How can I solve this problem? Kind Regards Edit by o2_Katja: verschoben Richtung Englisch
