Hi @DS_O2_User ,

there is no associated contract, so I can´t go into specifics just yet (we´d have to switch to PM for that).

Are you in germany right now? If not, can you make outgoing calls?

You´ve already checked a different device, ine guess of mine would have been dual-SIM settings, but I guess we can rule that out ´cause of your inital testing.

Are you able to send a SMS to yourself? Connected to that question: What kind of SMS should you able to receive? Is it a TAN-SMS?

Viele Grüße,

Kurt

Hi,

My colleague who can speak German called O2 customer care and the SMS issue is fixed now. I think it was in deactivated state and they activated it.

Thank you for your response.

Regards,

DS

Hi @DS_O23_User,

great that your issue with the SMS is solved now.

If you have any further questions, just feel free to contact us here in our English community.

Loving greetings,

Tobias

Hello,

I am Karan. My city office is trying to send me messages but it is not happening since last 2 days. Can you please tell me how can I get those SMS? It is urgent. 

Thank you in advance.

Best regards,

Karan 

Hello @KRP ,
I sent you a private message through @o2_Support . Please take a look and get back to us when you have answered.

Best,

Alina

Hi

I seem to have the same problem, I have not been able to receive text messages for a while now.

I have a sim only contract, and I have not received texts with 3 iphones and 1 anroid so I think the problem must be that the function is not activated with o2??

How do I solve this problem? thanks

Hi @UncleBob 

welcome to our community. 

Do you have a contract with connect function and a multicard usage? Please check which SIM card gets the texts. You can choose this by yourself. Go online and see the settings there.

Did it succeed?

Greetings

I can send SMS but I am not able to receive SMS from my friends in Ireland! They say they send it to me and tell them that I received it and I didn’t! Can you help me, see if there is something blocked in my system?

Thank you in advance.

Hi @Josip Murat, 

welcome back to our English Community. 

I regret that you are not able to keep in touch with your friends in Ireland. 

I just checked the settings of your mobile phone number with 341 at the end. We have not blocked incoming SMS for you. 

Do you receive SMS within Germany? If not, please check if you have this SMS-code registrated on your device: +491760000443 (SMS-Zentralnummer). 

Did you receive an info-SMS about an incoming SMS? If not, the source of the problem may lie in the connection in Ireland. 

I hope this information is already of help to you. 

If you continue to have problems with incoming SMS, please get in touch here again. 

Loving greetings,

Tobias