I will write again: I´m trying for days to release my number!!!! COULD YOU PLEASE HELP ME??? 01767*****32

I have downloaded the app, I have tried by the website. 

And It´s so “easy” that I can´t do it online. I need to call to release it.

Really easy, o2!

Congratulations!

I will write again: I´m trying for days to release my number!!!! COULD YOU PLEASE HELP ME??? 017676****32

I have downloaded the app, I have tried by the website. 

And It´s so “easy” that I can´t do it online. I need to call to release it.

Really easy, o2!

Congratulations!

edit o2_Tobias: because of double-posting thread transferred from Difficulty to release my number!!! to here

Hi @Frage100, 

welcome to our English Community.   Thanks for your patience. 

First of all, I would like to ask you not to open different threads for the same subject. At the moment, we are quite busy here in the community. Therefore, an answer can take some days. 

I regret that you would like to terminate your prepaid-tariff. As I see, you already managed to release your number on another way. You received an SMS as confirmation today. 

Therefore, please contact now your new provider and ask for the porting of your number. We will charge you with a fee of 6,82 €. Please make sure that you still have this amount loaded on your old prepaid-card. Otherwise, we will not be able to transfer your number to the new provider. 

If you still have a remaining amount on your card after the porting, you have the possibility to fill out this form: pay-back remaining amount to your personal bank-account 

I hope I could be of help to you. 

Loving greetings,

Tobias