Hi @ukguy, 

thanks for your feedback. 

Normally it should work with all web-based devices as described here: 

In order to check that for you in detail, I will write a private message to you under @o2_Support. Please reply there. Afterwards, we will forward your issue to our technical department. 

Thanks a lot. 

Loving greetings,

Tobias

edit o2_Tobias: I slightly changed my last sentence. 

Hi @ukguy, 

 

Thanks for your feedback.

 

Normally it should work with all web-based devices as described here: 

 

 

You wanted to add "o2 Cloud Flex" to which tariff?

 

Loving greetings,

Tobias

 

 

 

@o2_Tobias I'm trying to add from my tariff " O2 my Home M ( LTE ) " Homespot. I can't add to any device because the O2 system won't even let me add the service to my tariff. Even though I do understand the cloud service can be used on all devices. The point is I'm traying to make is I cant even sign up, not even as a test " "The selected option is unfortunately notbookable with your tariff. In My O2 find suitable offers under Tariff & Options. "

my sign up link here

Screen shot:

Hi @ukguy, 

thanks for your screenshot. 

@o2_Support is now open for you. 

Loving greetings,

Tobias

Hi @ukguy, 

thanks for your details at @o2_Support. 

We will now investigate the reason why o2 Cloud is not working with your tariff. We will contact our technical department and will come back to you as soon as we received a response from our department. 

Therefore, I ask you for some days of patience. 

Loving greetings,

Tobias

Hi @ukguy, 

we already got a response from our technical department. 

At the moment, o2 cloud is not yet accessible for all customers who possess an “o2 My Home”-tariff including the LTE/5G-version. 

But we are planning also to provide o2 Cloud for these customers. 

As soon as we have any news about that, we will inform you. 

Loving greetings,

Tobias