English O₂ Community: Mobile

Hello 02 , please how do I retrieve a phone conversation between I and a friend . There is an incident which I need the audio conversation as a prof to redeem myself but it’s unfortunate I did not record. Can you please help me of I give the number of the person?

Dear all, I hope you are well. I currently have a prepaid but I have now applied for another provider and I would like to keep the number I have with O2. The new provider told me that my “previous provider didn’t accept our request” and that I should contact O2 to allow me to keep my phone number. Unfortunately I do not speak German yet and couldn’t reach someone to help me. I have also went to one of your shop in Berlin but was told that I can do it online but I can not find where to do it. Could you be so kind and help me? Thank you, Looking forward to hearing from you, Alain Edit o2_Lars: Moved from Mobilfunk/Prepaid to English/Mobile

Hi there, I left Germany on January and I can not re-enter there due to this damn covid 19 as you know. Thus I have no choice but terminate my contract. I have sent the notice of termination for my contract and I tried to call you many times as you said on your website. However, I couldn’t reach you so I am writing for your help. please give me another option to confirm my termination and I hope you well in this hard time. Best regards, Justin.

I try to take phone contract and i need to pay €1 to O2 but they send me link that goes through klarna and i need to log in to online banking to pay but my online bank don’t work and banks are closed. if i don’t pay till 01.01.2021 my order will be gone. what can i do?

I have 20 euro extra charges in bill on the name of “Verbindungen & Services” charges. i am unable to get this. as i am English speaking, unable to get connected through Hotline too. please let me know whats the charges edit o2_Vivian: verschoben Mobilfunkvertrag → o2 English Community: Mobile

Hello, I am leaving germany and moving to another country outside Europe, and my contarct was renewed automatically without my concern the last 15 days. I do not know what could I do to cancel my contract. Someone could help me please, I do not speak german and is complicated to get in touch with someone that speaks english! Ill appreciate if you can help me!

Dear O2 team, I have a question. Due to corona pandemic, I was not able to find a new job in Germany, and since I was not satisfied with my old one, I left the company to embrace a new challenge in Portugal. However, my salary is going to be too low to pay an expensive bill such as this of 33 euros per month in Portugal. Even though I am moving within Europe, is it possible to cancel my contract with O2? I still do not have my abmeldung, because it is now done online due to corona. Would my new employer’s contract in Portugal work for this? Which papers should I send to end the contract before? I was told that I need to send also a letter saying that I want to cancel my contract due to moving to another country, but I do not know how it should look like, could you provide me with an example? Best, Ricardo.

I want to download invoices with all the payments I have made towards o2 from 2017 till today. Why is this hidden in our prepaid portal? who can send them to me per email? edit o2_Vivian: verschoben zu o2 English Community Mobile

design from 1999 it doesn’t save the passwords correctly, most of the times I have to generate a new one.. it is not really clear how to stop the automatic charge once is set up (» rip off so people loose money). is it that hard to make a button big that says “stop automatic charge” you can charge by mistake a numerous amounts of times if you choose Paypal because the transaction is not confirmed once you press ok and when you press again you order again and so on... You only find out minutes later when you get an sms. Afterwards you cannot take the money back into your Paypal or bank account again but only keep It as Credit. » double rip off on top of that you charge a fee!! of 0,50c to top up the credit >> triple rip off as you only find out when you need to charge not before in the fees info. Thanks o2 can do (take your money) edit o2_Vivian: verschoben zu o2 English Community Mobile

I ordered iPhone 12 Pro on November 26 with Flexi S postpaid, in is such a way that I can cancel the postpaid contract anytime. The issue, I planned to use the SIM on the iPhone 12 pro, the SIM has been delivered to my address and I'm told it'll be will be automatically activated in 2 weeks, if I don't activate it before then. I thought the SIM would come with phone, but the SIM came earlier and by what I'm reading here, I don't think I would have the phone delivered this year. It's pointless paying for contract I wouldn't use anytime soon. I want to know, can I cancel the contract now without activating the SIM, and maybe get a new postpaid contract when the phone delivers?

Hi All, My homespot wlan led lamp is green and all others are blue. O have no internet connection over day. Can you please help me to solve the problem. Reboot is not helping

Hello. First I would like to apologise if this is the wrong section. In July I bought from O2 the Samsung S20 Ultra with a tablet with a 2 years contract without a plan. Now I would like to buy one more phone with a tablet for my wife and my kid again with no plan. Sadly due to the lockdown all the shops in my area are closed. I tried to buy it online but the O2 site want a registration. I did not know which option to choose from the listed below ( DSL Kunde, Handy Kunde or something from this sort) so I chose the one that stated something about interest and the forum. Then I tried to buy it online one more time but after I fill my email and password it says ' Page stopped working'. I cleaned my cookies- still the same. So my question is, can I call the support and purchase it over the phone because it seems like I cant do it alone. Thank you in advance.

I am constantly getting a text message saying I owe €3.90 which makes no sense because I put €15 on this account about 3 months ago and I don’t use this phone. Anyway I tried to change my payment method and I’m getting an error message saying I need to contact customer service. It seems as if O2 doesn’t have a chat line (which makes no sense since it’s 2020) I also cannot seem to find the number to customer service only the “order service” number. Can someone please assist me?

Hi, I had filled the change of ownership form and sent it to O2. Now I have received an email with the reference number. Whom should I give that to in order to initiate the post identification? Thanks and regards, Pravin.

Hi, My number is XXXX(prepaid) and i applied to port my number to another company 2 weeks ago. I went to an O2 shop(Jungfernstieg, Hamburg). I filled a from there to cancel and move my number. Then they told me that i will be charged for 10 Euros and told me to load 10 Euros. I loaded 10 euros by making a bank transfer to Telefonica IBAN on 03.12.2020 It is 9.12.2020 now and still no solution. It is really getting frustrating. The new provider company cant finish the process and i am out of communication, pls help urgently. Thanks, Firat Edit: Phone number removed / o2_Dennis

Hello, My prepaid SIM is in my friend ’s name as he bought it for me. I would like to get the ownership transfer of my SIM card done. Could somebody help me by explaining the current process of doing this? Looking forward for the response. Thanks Best regards, Ajay

Hello everyone! I ordered ps5 digital edition with from the O2 online at December 6th. Two hours later it asked me. To pay 71 eur as first payment to confirm order till December 14th, and I paid for it yesterday. And when my order confirmation came, I noticed that there is no ps5 in the list, only Sim, not even one I ordered. I cannot call the O2 service, it's all in German and I don't speak it. And my main question is : Do O2 just f**ked me over and took my first Payment just for a Sim card or there is some other problem.? I've tried to ask in O2 branch, but all they said was that they dont do support for online offers. LAST QUESTION : How can I refund my first payment of 71 eur if they did not add the ps5 in my order?

Hi, I ordered this for my apartment in Saarbrücken and haven't received it yet. I have tried to follow up but no answers. I really need it for my studies. Order n. DRZ3XXX Thanks, Homai Edit o2_Larissa: personal data anonymizedanonymized. Please note, that this is a public forum. Also created a new topic and transfered to English o2 Community: Mobile . This thread is about the application for a test device

I am currently in Italy and my phone line stopped working and only gives me “No Service”. This is happening since Friday, 27 November. I have been using a new phone (iPhone 12 Max) since 13 November, but it was working just fine before. I checked MMS configuration and Network Selection is on “Automatic”. I tried the SIM-Card in another phone, and the problem persists.

Hello o2 team : My number XXXX was stopped on 24th september 2020. But in my rechnung i have been charged for 2 months for the same number, despite of the fact that i wasn’t using the number, after reaching out by phone and writing the letter via post , i got a confirmation that the number has been stopped , but my money will not be refunded. When i am not using the number why should i pay for it ? I am looking for your support and refund of my money for the month October and November My email id is XXXX Edit: personal data removed / o2_Dennis

I received a strange alert from my phone (Samsung Galaxy S10) stating that my service provider (O2 Germany) has temporary disconnected my access to mobile data. What exactly does this mean? I am up-to-date and current on my account, so there should be no reason why I am being disconnected other than a technical issue…?

hello, I have a question about renewing my O2 contract. in my contract I have 2 SIM cards so if I renew my contract and buy Samsung Galaxy S20 + mit Vertrag O2 Free M Partnerkarte mit 20 GB, then how much I have to pay for both sim or this giving price is all I have to pay for both sim’s ? thank you and I hope someone will answer soon.

Hello, I am currently in Pakistan and did not activate roaming on my O2 once I left Germany. I need to do a bank transfer and need to receive a mobile TAN on German mobile number. Please let me know if it is possible to activate roaming from outside Germany in Pakistan. If yes, please let me know how can i do this? Regards, Saad Edit by o2_Katja: Verschoben von Packs, Optionen & Ausland in unsere English Community

Hi, I need my phone number released for portability. I use a prepaid SIM card right now

So my 24 months contract was supposed to end at the end of this month. I went to the shop and told them I want to buy a new phone on contract but they say that I can't do it without having a new contract and this one will continue for next year as I had to cancel the contract 3 months in advance ,how valid is this and is there a work around this? edit o2_Jessica: moved from "Mobilfunkvertrag" to "English Community"