English O₂ Community: Mobile

I want to download invoices with all the payments I have made towards o2 from 2017 till today. Why is this hidden in our prepaid portal? who can send them to me per email? edit o2_Vivian: verschoben zu o2 English Community Mobile

design from 1999 it doesn’t save the passwords correctly, most of the times I have to generate a new one.. it is not really clear how to stop the automatic charge once is set up (» rip off so people loose money). is it that hard to make a button big that says “stop automatic charge” you can charge by mistake a numerous amounts of times if you choose Paypal because the transaction is not confirmed once you press ok and when you press again you order again and so on... You only find out minutes later when you get an sms. Afterwards you cannot take the money back into your Paypal or bank account again but only keep It as Credit. » double rip off on top of that you charge a fee!! of 0,50c to top up the credit >> triple rip off as you only find out when you need to charge not before in the fees info. Thanks o2 can do (take your money) edit o2_Vivian: verschoben zu o2 English Community Mobile

I ordered iPhone 12 Pro on November 26 with Flexi S postpaid, in is such a way that I can cancel the postpaid contract anytime. The issue, I planned to use the SIM on the iPhone 12 pro, the SIM has been delivered to my address and I'm told it'll be will be automatically activated in 2 weeks, if I don't activate it before then. I thought the SIM would come with phone, but the SIM came earlier and by what I'm reading here, I don't think I would have the phone delivered this year. It's pointless paying for contract I wouldn't use anytime soon. I want to know, can I cancel the contract now without activating the SIM, and maybe get a new postpaid contract when the phone delivers?

Hi All, My homespot wlan led lamp is green and all others are blue. O have no internet connection over day. Can you please help me to solve the problem. Reboot is not helping

Hello. First I would like to apologise if this is the wrong section. In July I bought from O2 the Samsung S20 Ultra with a tablet with a 2 years contract without a plan. Now I would like to buy one more phone with a tablet for my wife and my kid again with no plan. Sadly due to the lockdown all the shops in my area are closed. I tried to buy it online but the O2 site want a registration. I did not know which option to choose from the listed below ( DSL Kunde, Handy Kunde or something from this sort) so I chose the one that stated something about interest and the forum. Then I tried to buy it online one more time but after I fill my email and password it says ' Page stopped working'. I cleaned my cookies- still the same. So my question is, can I call the support and purchase it over the phone because it seems like I cant do it alone. Thank you in advance.

I am constantly getting a text message saying I owe €3.90 which makes no sense because I put €15 on this account about 3 months ago and I don’t use this phone. Anyway I tried to change my payment method and I’m getting an error message saying I need to contact customer service. It seems as if O2 doesn’t have a chat line (which makes no sense since it’s 2020) I also cannot seem to find the number to customer service only the “order service” number. Can someone please assist me?

Hi, I had filled the change of ownership form and sent it to O2. Now I have received an email with the reference number. Whom should I give that to in order to initiate the post identification? Thanks and regards, Pravin.

Hi, My number is XXXX(prepaid) and i applied to port my number to another company 2 weeks ago. I went to an O2 shop(Jungfernstieg, Hamburg). I filled a from there to cancel and move my number. Then they told me that i will be charged for 10 Euros and told me to load 10 Euros. I loaded 10 euros by making a bank transfer to Telefonica IBAN on 03.12.2020 It is 9.12.2020 now and still no solution. It is really getting frustrating. The new provider company cant finish the process and i am out of communication, pls help urgently. Thanks, Firat Edit: Phone number removed / o2_Dennis

Hello, My prepaid SIM is in my friend ’s name as he bought it for me. I would like to get the ownership transfer of my SIM card done. Could somebody help me by explaining the current process of doing this? Looking forward for the response. Thanks Best regards, Ajay

Hello everyone! I ordered ps5 digital edition with from the O2 online at December 6th. Two hours later it asked me. To pay 71 eur as first payment to confirm order till December 14th, and I paid for it yesterday. And when my order confirmation came, I noticed that there is no ps5 in the list, only Sim, not even one I ordered. I cannot call the O2 service, it's all in German and I don't speak it. And my main question is : Do O2 just f**ked me over and took my first Payment just for a Sim card or there is some other problem.? I've tried to ask in O2 branch, but all they said was that they dont do support for online offers. LAST QUESTION : How can I refund my first payment of 71 eur if they did not add the ps5 in my order?

Hi, I ordered this for my apartment in Saarbrücken and haven't received it yet. I have tried to follow up but no answers. I really need it for my studies. Order n. DRZ3XXX Thanks, Homai Edit o2_Larissa: personal data anonymizedanonymized. Please note, that this is a public forum. Also created a new topic and transfered to English o2 Community: Mobile . This thread is about the application for a test device

I am currently in Italy and my phone line stopped working and only gives me “No Service”. This is happening since Friday, 27 November. I have been using a new phone (iPhone 12 Max) since 13 November, but it was working just fine before. I checked MMS configuration and Network Selection is on “Automatic”. I tried the SIM-Card in another phone, and the problem persists.

Hello o2 team : My number XXXX was stopped on 24th september 2020. But in my rechnung i have been charged for 2 months for the same number, despite of the fact that i wasn’t using the number, after reaching out by phone and writing the letter via post , i got a confirmation that the number has been stopped , but my money will not be refunded. When i am not using the number why should i pay for it ? I am looking for your support and refund of my money for the month October and November My email id is XXXX Edit: personal data removed / o2_Dennis

I received a strange alert from my phone (Samsung Galaxy S10) stating that my service provider (O2 Germany) has temporary disconnected my access to mobile data. What exactly does this mean? I am up-to-date and current on my account, so there should be no reason why I am being disconnected other than a technical issue…?

hello, I have a question about renewing my O2 contract. in my contract I have 2 SIM cards so if I renew my contract and buy Samsung Galaxy S20 + mit Vertrag O2 Free M Partnerkarte mit 20 GB, then how much I have to pay for both sim or this giving price is all I have to pay for both sim’s ? thank you and I hope someone will answer soon.

Hello, I am currently in Pakistan and did not activate roaming on my O2 once I left Germany. I need to do a bank transfer and need to receive a mobile TAN on German mobile number. Please let me know if it is possible to activate roaming from outside Germany in Pakistan. If yes, please let me know how can i do this? Regards, Saad Edit by o2_Katja: Verschoben von Packs, Optionen & Ausland in unsere English Community

Hi, I need my phone number released for portability. I use a prepaid SIM card right now

So my 24 months contract was supposed to end at the end of this month. I went to the shop and told them I want to buy a new phone on contract but they say that I can't do it without having a new contract and this one will continue for next year as I had to cancel the contract 3 months in advance ,how valid is this and is there a work around this? edit o2_Jessica: moved from "Mobilfunkvertrag" to "English Community"

Hi @leriscoelho, thanks for your request. Unfortunately, we do not offer any support in this regard as we do not sell amplifiers for mobile phone connections. Of course, you can check if you find a convenient amplifier on the electronic market. But I cannot promise you that this will solve your issue. Additionally, we do not offer any support in this case. Loving greetings, Tobias Hi @imdesperate22, I regret the inconveniences that you have at the moment with the connection of your homespot. As we are in the middle of updating our homespot in order to solve the issues, I would like to ask you for some patience. If you still have slow internet connection after the update, please come back to us here in our English community. Thanks a lot for your patience. Loving greetings, Tobias I am experiencing exactly the same problems. Have had my Homespot for about 3 months and today, suddenly, the speed has dropped from an average of 50 Mb to hardly 20 Mb. My WLAN led is also now blinking red wh

Hello tobias, Thanks for the answer I have a question again, Can I upgrade my 7mos. old Iphone 11pro max to Iphone 12 pro max? Jennifer edit o2_Tobias: thread transferred from Current o2 tariffs to this new thread as the topic is totally new

Hello, just bought 5.5 GB Allnet Flat and registered my card and done identify. Why I not get my plan Prepaid M? Fixed all good. Delete please Edit by o2_Katja: Moved to our English board

Hello! When I started to use my sim Card M Tarif was activated and I was using that one. Then I cancelled it and started to use S Tarif but now I want to Change it again but I’m not able to do it from the Website. I did the earlier Change on the Website but this one it tells me to contact the costumer Service. How can I solve this Problem because at the Moment I don’t have any Tarife. Should I go to any O2 shop to solve it? I appreciate your help. Meltem Edit by MXP_Alex: Moved to English o2 Community

Hallo O2 team, My O2 prepaid number is waiting for the number portability. Can you also please release my number : +491792XX7587. Best Regards, Sai Kiran

Dear O2 team, I have had a really long afternoon trying to contact you. I have contacted you via whatsapp with no reply, I have called you several times without any answer and, after some hours, finally I found a number from where at least a machine was talkin. The problem is that it has been really hard to me to understand it because my german is not good. I guess I cannont complaint since I am leaving in Germany, but would be nice if you have a channel in english for non-german speakers. Say that. I have been since 3pm (now it's 9.20pm) without internet from my mobile data nor from the hotspot. After several hours trying to contact you to solve this issue, FINALLY I was able to talk with a person. This worker was really kind making an effort speaking me in english despite he had some difficulties. He changed the station from where my hotspot is connected but still the issue was not solved and changing my mobile data from 4G to 3G didn't help so much neither. So, due to the problem wa

Hallo, heute funktioniert mein 4G-Internet den ganzen Tag nicht, egal ob es sich um ein Problem auf meinem Telefon oder um ein Problem von O2 handelt. Und bin es nur ich?