I have a question, My tariff is  O 2 Free Unlimited Max Online!

I want to take this package: https://www.o2online.de/e-shop/samsung/samsung-galaxy-s21-128gb-grau-mit-tablet-details?ohne-tarif=nein&zielgruppe=bestandskunden&vertragsart=ratenzahlung&tarif=o2-free-m-partnerkarte

I honestly need a device, why not use pleasant with useful!

I wonder if I will be left with my package, which I now pay monthly, or is it something new?
I am interested in this package and would like to continue the normal contract. If anyone can assist me with the realization I would be immensely grateful! Thank you!

edit o2_Tobias: because of double-posting I transferred this thread from I want to change my data plan to the new one

Hello,

this is a new (2nd) contract 

Are you sure?

Are you sure?

Do I want to have two contracts in my name then or not?

Will I then have two contracts in my name or not? Thank you !

Yes, this is "Partnerkarte" = two contracts in your Name. 

I don't want to pay 2 contracts!

I want to keep paying for this one I still have, and take that cell phone and tablet in a package or just a cell phone!

Is it possible O2 someone please! Thank you!

Hi @Josip Murat, 

welcome to our English Community. Nice that you found already a nice offer for you. 

As @Bollermann already explained to you, this is an offer for a new contract. 

Of course, we can check your possibilities for an extension. But you will not get a tablet for free in this case. 

Also, a downgrade to the tariff “o2 Free M” is only possible with a remaining duration of 12 months. This means that we only can offer you an extention with your existing tariff at the moment, or you just wait for at least further 5 months. . 

If you like to check your offer that is possible at the moment, please go online to this link: Offers for an extention 

If you need further help, just let us know. 

Loving greetings,

Tobias

Thank you Tobias, 

I extended the contract and took it 

O 2 cell phone

SAMSUNG S21 5G 128GB, GRAY (HW-A)

Item no .: 4510 090578 00

Shipping

1 package will be sent. I wonder in what time the package arrives, in how many days?

Thank you!

I received an email from O2

Our personal offer for you:

We can offer you the SAMSUNG S21 5G 128GB if you deposit € 125.00 as a credit into your O2 customer account by 05.03.2021 at the latest.

If you agree to this, we ask you to deposit the credit using the link in the email. We will then send the device (depending on availability) to your delivery address immediately.

As your user who pays a monthly subscription  I didn't expect this! 

if you deposit € 125.00! Really??, “No thanks, I don't agree with that.” I will not make any deposit,  nothing is written on the official website and you want money!

This is absurd and shameful, very frivolous and insulting. This is a scam.

o2_Tobias

You said:  o2_Tobias    Also, a downgrade to the tariff “o2 Free M” is only possible with a remaining duration of 12 months. This means that we only can offer you an extention with your existing tariff at the moment , or you just wait for at least further 5 months. . 

My current tariff 

o2 Free Unlimited Max Online 

I just wanted to  extention with my existing tariff, nothing more!

I did not order this and I want it canceled immediately!

This is unbelievable, I have not terminated the contract I still have my old contract. I pay my dues regularly every month. This is a mistake and I immediately ask that this be moaned.

Dear O2 customer,

thank you again for your SAMSUNG S21 5G 128GB order.

After checking your order, we can make you two offers:

1. For internal reasons, we can only offer you the device you require under the following individual payment terms
2. Alternatively or in addition, we recommend the top tariff from our partner brand Blau at a special price

Our personal offer for you:

We can offer you the SAMSUNG S21 5G 128GB if you deposit € 125.00 as a credit into your o2 customer account by 05.03.2021 at the latest.

I didn't choose anything! I didn't activate anything because I don't want to pay € 125.00

Please make your credit deposit online using the link in this email. Manual bank transfers, cash deposits in an O2 shop or payments after the deadline can unfortunately not be processed for internal reasons.
If you have already made the payment, please consider this email as irrelevant.

I didn't pay anything, I won't and I don't want to pay anything, I didn't ask for a package change! That package was selected only with the option that I can get a cell phone, since I can't, I have to pay, why was this activated without my consent?

You have chosen the option of paying off your mobile phone in monthly installments.
The following O2 My Handy contract is currently active:

I didn't choose that!

Here I just received an SMS from O2 that this package is active for me, so this is unbelievable!

You have chosen the option of paying off your mobile phone in monthly installments.
The following O2 My Handy contract is currently active:
Model: SAMSUNG GALAXY A51, BLACK
Monthly rate € 13.50
Last installment: 08/01/2022
Outstanding balance: € 229.50

EDIT: verschoben in Englisch    o2_Maria

edit o2_Tobias: transferred from this thread Tarif O2 Free S Boost Plus entschieden - This is a mistake and I immediately ask that this be moaned. to the other thread My tariff is O 2 Free Unlimited Max Online!

Hello,  someone to help me with what I need would be grateful  Bollermann o2_Tobias

Hello, please

I want to cancel the contract and return the tariff I had.

Tariff has been activated   O 2 Free S Boost Plus- unwanted, and accidentally when i was choosing a package with a contract extension. 
 I want this to be canceled immediately within the time limit I can still return the tariff I had O 2 Free Unlimited Max Online! 

Thank you.

edit o2_Tobias: transferred from the thread I want to cancel the contract and return the tariff I had to the other thread My tariff is O 2 Free Unlimited Max Online!

o2_Tobias

Dear Tobias,

I tried to call customer service but was unlucky.

I write everywhere because it is very important to me, I have to stop in time. I have limited time.

I have the  problem and my time is running out! I ask the same question and no one addresses me.

 I just want the existing contract to be canceled ( it was added by mistake ) and a return that I used for months o2 Free Unlimited Max  Online.

Thanks in advance

Hi @Josip Murat, 

thanks for coming back to us here in our English Community. 

Although I understand that you need urgent help, please do not open several threads for the same topic.  This is against our community regulations. 

If I understand you correctly, you did not want the device SAMSUNG S21 5G together with the extension into the tariff “o2 Free S Boost Plus”. 

I have already good news for you: the phone will be cancelled automatically after 14 days. Just do not pay the amount mentioned. 

Concerning the extension, my colleagues already ordered the immediate cancellation of the extension. This will be done normally within the next 3 days. Just have a little patience. 

So, this means that we are solving your issue at the moment. 

If you have any further questions, just feel free to come back to us. 

Loving greetings,

Tobias

Thanks for the effort and sorry for treads! I apologize.

Thanks for everything, I am very grateful.

Loving greetings,

Joisip

o2_Tobias  

Concerning the extension, my colleagues already ordered the immediate cancellation of the extension. This will be done normally within the next 3 days. Just have a little patience. 

Dear Tobias, i'm still on the same tariff, O 2 Free S Boost Plus, nothing has changed!

When switching to this tariff, they switched overnight, I got an SMS in the morning at 9 p.m.

Please why it has not yet been transferred if you can take a look, thank you very much!

EDIT: verschoben in Englisch  o2_Maria

edit o2_Tobias: moved from thread My mobile tariff is the same! to here

o2_Tobias  

Concerning the extension, my colleagues already ordered the immediate cancellation of the extension. This will be done normally within the next 3 days. Just have a little patience. 

Dear Tobias, i'm still on the same tariff,  O 2 Free S Boost Plus,  nothing has changed!

When switching to this tariff, they switched overnight, I got an SMS in the morning at 9 pm

Please, I do not want additional costs. On my O2 profile it is still the same tariff, not changed!

Please why it has not yet been transferred if you can take a look, thank you very much!

Tariff shifted this morning, thank you very much.

edit o2_Tobias: transferred from the thread Still the same tariff, not changed! to here

Hi @Josip Murat ,

no worries, you´re very welcome.

If something new comes up, just let us know - we´ll gladly take a look at it together.

Viele Grüße,
Kurt

Hello @Josip Murat, i had a look and can tell you that the change is done.

Is everything okay now with your tariff?

Kind regards, Ines.

Hi @Josip Murat, 

I combined all your messages now in this thread, as it is still the same subject. 

Nice that we could be of help to you. 

If you have any further questions, just feel free to contact us here in our English Community. 

Loving greetings,

Tobias