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Hi everyone!

So I just got the invoice for the last month on my email (also need to discuss changing the email for login here and the app, but more of that later), and I see that I was charged something that I canceled. 

 

Basically, I had O2 Free M tariff before and I wanted to change it. Before deciding on a new tariff, in January I activated O2 my Data Unlimited  Since there was a cetrain day that I could cancel the additional option, I waited and cancelled it on the day, which was the last day in my invoice month and the charge for it should have been in that invoice only. In the next invoice period, I have my only O2 Free M tariff for the time I used it, the new O2 Free L tariff I activated, but also O2 my Data Unlimited for both periods (O2 Free M and O2 Free L). That is additional 38 EUR that I should not have been charged. Nowhere on the app does it say I have this activated, and the option was shown to me as being previously activated and the date it was deactivated, but I don’t see that anymore.

Can someone help clear this out?

Hi @MartinaP88, 

 

welcome to our English Community. Nice that you like to inform yourself concerning the deactivation of the package “o2 my Data unlimited”. 

 

I just checked your invoices. Actually, the o2 my Data unlimited-package has nothing to do with the tariff-change on 1st February 2021.

The “o2 my Data unlimited” was deactivated already on 19th January 2021, so before the tariff-change. Since this package has a deactivation-period of one month, the package ended on 18th February 2021. 

 

But of course, you are right, the o2 my Data Unlimited-package did not appear on the tariff-confirmation anymore that you received by e-mail. Therefore, I will give you a credit for o2 my Data Unlimited that was charged since 2nd February 2021. 

 

I hope you agree to this solution. 

 

Loving greetings,

Tobias

 

 

Hi @MartinaP88, 

 

welcome to our English Community. Nice that you like to inform yourself concerning the deactivation of the package “o2 my Data unlimited”. 

 

I just checked your invoices. Actually, the o2 my Data unlimited-package has nothing to do with the tariff-change on 1st February 2021.

The “o2 my Data unlimited” was deactivated already on 19th January 2021, so before the tariff-change. Since this package has a deactivation-period of one month, the package ended on 18th February 2021. 

 

But of course, you are right, the o2 my Data Unlimited-package did not appear on the tariff-confirmation anymore that you received by e-mail. Therefore, I will give you a credit for o2 my Data Unlimited that was charged since 2nd February 2021. 

 

I hope you agree to this solution. 

 

Loving greetings,

Tobias

 

 

Hi Tobias!

Thanks for the reply.

 

Please tell me, for the period from the deactivation od O2 my Data Unlimited until February 2nd I still have to pay, even if it was deactivated? 

Also could you make sure this doesn't appear again on the invoice, please? 

 

Thanks in advance.

 

Best regards, 

Martina 

Hi @MartinaP88, 

 

thanks for your reply. 

 

The package “o2 my Data Unlimited” will appear on your invoice until 18th February 2021. 

You supposed that with the tariff-change on 1st February the package will not appear anymore on your invoice. Therefore, you already received a credit from 2nd until 18th February that you will see on your next invoice. 

 

I hope now everything is fine for you. 

 

Loving greetings,

Tobias

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