Reklamation :Verbindungsgebühr berechnet

Ich brauche jetzt eine Antwort, das Internet auf meinem Handy funktioniert nicht mehr

To what question? Have you called customer services? Has your Internet been blocked by o2? Do you have an outstanding invoice?

I have been trying to contact customer service many times, since i don't speak german they just hang up , they did this more than 3 times. Internet landline is working but mobile no since today. There is a standing amount since I was charged twice for one time- connection fees when they say by phone i would not been charged once. I really need to fix this now , can someone call me?

Hi @pgold30 

welcome to our community. 

I have checked your invoice and I agree to your complaint. I forward the problem to our billing department so you will get a credit in your fourthcoming invoice.

Greetings

@o2_Manga  Also wird der Homespot-Vertrag gekündigt? Ich kann nicht in zwei Verträgen für Internet zur gleichen Zeit mit der Firma sein, ich habe nie gefragt oder aktiviert Homespot. Und kann nicht 2 Jahre dafür bezahlen

@ o2_Manga  So is the Homespot contract being terminated? I cannot be in two Internet contracts with the company at the same time, I never asked or activated Homespot. And can't pay 2 years for it

@o2_Manga Danke für die Rückerstattung, aber ich muss den Vertrag stornieren, den ich nicht bestellt habe 

Hi @pgold30, 

I regret that you are not happy with your homespot-tariff “o2 My Home M (LTE/5G)”. 

Unfortunately, I have no good news for you: you have passed already the withdrawal-period of 14 days. You have now a duration of 24 months. If you like to cancel this contract, you can do it to the end of the 24-month-period. 

Please find here all information concerning the cancellation: contract cancellation

I regret that I have no other solution for you in this case. 

Loving greetings,

Tobias