Frage

Huawei B528s-23a with HomeSpot SIM - no internet connection


I want to try Huawei B528s-23a (Vodafone Gigacube) to use a O2 HomeSpot router. Device shows connection to the LTE network, but internet does not work. What are the instructions to configure the device to allow mobile internet? 


15 Antworten

Benutzerebene 7
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That router is not allowed, it will not work.

Edit:

 

Sorry, I misinformed you. Your router is in the list, so it should work.

 

Factory reset is always a good thing.

 

I’ve made factory reset. It did not help. Maybe APN profile settings?

Also relate thread: https://hilfe.o2online.de/o2-homespot-21/einrichtung-huawei-b525s-23a-als-alternative-zum-homespot-526963#post2059630

The same router with another O2 SIM card (Free S plan) works:

Profile settings: (I did not have any password, it was blank)

 

Benutzerebene 7

Hi @jonnyzzz ,

 

can you please insert your sim card into the B528s-23a and go online? Then we can take a look if it connects or an error message occurs.

 

Best regards :relaxed:

Michi

Hello @o2_Michi,

I’ve put the Homespot SIM into the Huawei. Turned it on. Now it has LTE but not internet. Do you need me to do anything?

I’ve turned it back to the O2 router. Hope it was enough information colle

Hello @o2_Michi, @o2_Lars. Do you have any updates?

Benutzerebene 7

Hello @jonnyzzz,

sorry for the late answer. Due to the current situation answers may take some days. 

Unfortunately we did not have the possibiliy to look into this. Could you be so kind and post a photo of the sticker on the bottom (or back) of the router with the product number and the first 8 digits of the IMEI?

Regards,

Lars

Hello @o2_Lars,

Thank you for turning back. 

The first letters of the IMEI are: 86376903, S/N is: DNLDW19B06000320.

Here is the picture. Sorry for the mess, I tried to hive the full IMEI from the public post. Should you need the full number, please reach me via email

 

Hi @jonnyzzz,

 

thanks for your details.

 

I forwarded now everything to our technical department.

 

I hope that our technicians can help you. As soon as I have any information for you, I will contact you again.

 

Loving greetings,

Tobias

Hello @o2_Tobias, do you probably have any updates from the tech?

Hi @jonnyzzz,

 

yes, I received an update.

 

Our technicians checked your sim-card. LTE should normally work at your contact-address. And it does as you told us that the Gigacube works fine with any other o2-sim-card.

 

It seems that it only does not work with the tariff “o2 my Data Spot unlimited”. We will continue to escalate it to our technicians.

 

Thanks for your patience.

 

Loving greetings,

Tobias

 

 

Thanks, @o2_Tobias for the update. I’m really looking forward to it.

The recent firmware update of the O2 HomeSpot router did go smoothly for me https://hilfe.o2online.de/english-o2-community-mobile-43/homespot-new-firmware-may-2020-no-internet-535289

 

There are several issues with the O2 HomeSpot firmware - https://hilfe.o2online.de/english-o2-community-mobile-43/o2-homespot-router-feedback-532270

You have on the o2online.de that  O2 HomeSpot is supported to work with the router! 

I see a weird issue when using the internet from the iPhone and computer - it seems like some connections just stuck. Retry works. For example - opening a link in Safari. For example, it was unstable to connect to https://hub.jetbrains.com (108.128.242.132) port 443.

 

I want to try yet another router to see if it would be better or not. I remember reading some threads here in O2 Community forums saying Huawei is more start and delivers faster connection.

Hi @jonnyzzz,

 

nice, that the firmware-update was successful for you.

 

But it seems that you still have some difficulties to open some websites.

 

Please try to use the IP-address instead of the URL of the website to be connected. It is also a good idea to reset the homespot several times in order that it works smoothly.

 

Our technicians still try to solve the issue.

 

I hope that these suggestions are of help to you.

 

Loving greetings,

Tobias

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