I’ve tried the same SIM card in the Huawei today.  The connection was good. It was able to receive an SMS. But no internet connection was available for the APN “internet”.

This is the same device as it was above. It looks I’ll have to wait more . Thanks for the update. Please let me know if there is something I may run on my end to help it be fixed sooner.

Hi @jonnyzzz, 

thanks for your feedback and thanks for being patient. 

Loving greetings,

Tobias

edit o2_Tobias: see also the thread https://hilfe.o2online.de/english-o2-community-mobile-43/slow-o2-homespot-good-signal-543272 that I just closed as it is the same subject

Looks as if O2 uses IMEI fencing to only allow the home spot device for data unlimited service. Device speed seems to be capped at 50 MBit/s (mobile has triple speed at same spot). Of course technical support will not be able to come up with an official answer, I suppose ;)

Hi @fossil78, 

thanks for your message. 

Please note that we do not limit the speed of our homespot to 50 MBit/s. We have many customers who reach much more than 50 MBit/s with their device. 

But you are right that we allow IMEI fencing because of the compatibility of the device. You find a list of all compatible devices here in this thread: https://hilfe.o2online.de/o2-homespot-o2-my-data-spot-21/homespot-aktuelle-uebersicht-unterstuetzte-geraete-524915

I hope I could be of help to you. 

Loving greetings,

Tobias

To be fair, the list of allowed devices does not work (yet) for me and some other people from other  threads in this form.
 

50 It is about 8mbit/s on average and 22 for short times when I’m lucky. It uses LTE channel 20 (800mhz) with 10mhz wide channels. 
 

There is no change since February. Keep waiting... 

Hi Tobias,

Well, I wonder if someone who has experienced >50 MBit can raise their hands here?

I also wonder why any mobile devices I use next to the O2 Homespot run @ > 150 MBit whilst being loged in the same cell.

Moreover, I wonder why IMEI fencing is really applied with the O2 Homespot. Wouldn't it be enough to inform the customers e.g. with a whitelist of useable devices and to leave it to their free decision whether or not they follow the recommendation? Because then, I could for instance use any Smartphone with the Homespot SIM, make it an Access Point and run >150 MBit, right?

In addition (sorry for the long list) I wonder why this threat has been moved to english language, even though most users who have these kind of questions are German speakers?

Personally, I would conclude from the above points that O2 just doese not want to have massive download traffic and hence limits this by restricing the use of fast devices. If this is really not the case, why does O2 not just cancel IME fencing?

BR, Seb

Hi @fossil78, 

I understand your worries concerning IMEI fencing.

All threats that are written in English are transferred to our English community. 

But I just checked your situation at your contact address. At the moment our technicians work at every base-station in your area. Please have a look here: http://g.o2.de/livecheck

Please have some days more patience. I hope that at the end of next week, your LTE-connection for your homespot will be much better. 

Loving greetings,

Tobias

Hi folks, 

To continue the thread about base station maintenance - the station near me is still in the “yellow” mode. It looks like it’s never be fixed at all. Here is the initial thread. https://hilfe.o2online.de/english-o2-community-mobile-43/slow-o2-homespot-good-signal-543272. And of course, the internet connection is slow. 

Hope base-stations in your area are faster to be fixed. 

Hello @jonnyzzz,

sorry to hear that there are still issues with the base station near you :-/

Sometimes an issue may just not be solved with some mouse clicks or some new parts to the antenna, in some cases there are also third parties involved if for example frequencies or long distance connections via radio relay have to be rearranged :-/

We will solve this as soon as possible, please excuse any inconveniences.

Regards,

Lars

I too am having the same limitation. Cannot get past 50 Mbps, even with quite good signal:

It is still yellow. Now with 3mbit/s. Are there any updates on my case?

Same in my area.

Dear @DarthMaul ,

as far as I can see, there is only an impairment in 3G range, not in 4G Range or for homespot. Maybe @Tom_  has some hints for you.

kind regards,

Andrea

Dear @jonnyzzz ,

I am sorry, but we have no further informations for you.

Kind regards,

Andrea

Hello all, 

No neews. I’ve just checked it once again. It is (constantly) “overloaded”. I wonder if you have an SLA for that? 4+ months it too much ;)

edit o2_Tobias: Screenshot deleted because of data-security-reasons

I too am having the same limitation. Cannot get past 50 Mbps, even with quite good signal:

 

There is no limitation - this is a technical limit.
Your Homespot is connected to the LTE site “Im Bungert, 54308 Langsur” - on this Site runs only “LTE800” → max 75 Mbit/s.

50 Mbit/s is good for the available network..

Dear @jonnyzzz ,

we receive no information about the progress of work on antenna sites.

Kind regards,

Andrea

@Tom_  vielen Dank für deine Hilfe zu diesem Standort und den Möglichkeiten hier.

It is unlikely you care about my internet connection, dear O2 (and @o2_Andrea, @o2_Lars). 

Today it’s mostly no internet at all. 650kbps. 

edit o2_Tobias: Screenshot deleted out of data-security reasons

LTE network is probably down in my area at all. The second day in the row. Please help!

Hi @jonnyzzz, 

well, according to our livecheck there is a performance reduction for 4G (LTE) in your area. 

This may be the reason why your o2 Homespot is not working properly at the moment. 

I cannot do anything else than to ask you for further patience, as difficult as it may be for you. 

Loving greetings,

Tobias

I’ve made live check once again - the station near me is still has issues - yellow

Could you please help me to cancel my contracts with O2 as it does not perform well for months and there is no improvements going on. If there is no changes in the next 2 weeks, I’ll cancel my contracts. 

Hi @jonnyzzz, i am sorry to hear, that there are issues with the performance ant´d that you want to cancel the contract.

For your cancellation please have a look here: Termination.

Kind regards, Ines.

Hello, 

No changes so far - it’s still not being fixed in my area 

@jonnyzzz 

have you sent a written complaint to our customer service so far?

Maybe they will find a solution for you. Three month in a row is a long time for a disfunction.

Here is the adress you might need: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Greetings