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Multicard not working any more


I activated the multisim, paid 39,99 EUR, and everything was ok. Then I stoped using the second sim for a while, and now when I insert it in the mobile phone, it sayes “SIM not provisioned for voice”. I want to use it, what I need to do?

Thank You

 

Edit by Katy: moved to English o2 Community Mobile

5 Antworten

o2_Tobias
  • 11690 Antworten
  • 9. März 2021

Hi @drivescript

 

welcome to our English Community. Nice to meet you here, although the reason is not so nice. 

 

Did you already try to switch off your phone and to turn it on again?

Did you already test the sim-card in another phone?

Which device do you use with the sim-card?

 

If these suggestions do not come to any results, just come back here in our English Community. 

 

Thanks a lot. 

 

Loving greetings,

Tobias


  • Autor
  • Neuling
  • 2 Antworten
  • 9. März 2021

Hi, and thank you for Your answer!

I tried everything You mentioned, but still nothing. In every phone the same message. I tried the Sim in Samsung Galaxy Note 10+, Samsung Galaxy S10+ and S8+.


  • 0 Antworten
  • 9. März 2021
o2_Tobias schrieb:

Hi @drivescript

 

welcome to our English Community. Nice to meet you here, although the reason is not so nice. 

 

Did you already try to switch off your phone and turn it on again?

Did you already test the sim-card in another phone?

Which device do you use with the sim-card?

 

If these suggestions do not come to any results, just come back here in our English Community. 

 

Thanks a lot. 

 

Loving greetings,

Tobias

 


  • Autor
  • Neuling
  • 2 Antworten
  • 9. März 2021

Hi, 

I use main Sim in this phone, so for sure the settings are correct. 


o2_Tobias
  • 11690 Antworten
  • 16. März 2021

Hi @drivescript

 

thanks for your reply. 

 

Do I see it correctly that you like to use the sim-card-number with 0042 at the end?

 

I just resetted the settings for you. Please turn off your device with the sim-card and turn it on again. I hope that you can use then the sim-card again. 

 

If not, please let me know. 

 

Loving greetings,

Tobias


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