Hi all,
While booking the Sky Supersport Jahresticket under my Mobile contract, the system returned a technical error and I received a message that I should book it under my DSL/Festnetz contract. Both my contracts are under the same Kundennummer.
Now when checking MeinO2, I see an “active” ticket in both contracts. I want to make sure I’ll not be paying double, hence seek for your support here.
thanks!
kind regards,
Vinicius
Lösung von o2_Tobias
Zur Antwort springen
Hi
thanks for coming back to our English Community again. 
I regret that our technical support played a joke with you. 
But I am here to help you. You are right, I found the o2 Sky Supersport 12 month-ticket on both of your contracts. Therefore, I deleted it at once from your DSL-contract. You only have your Sky Supersport-Ticket on your mobile phone-contract now.
I hope you agree to this solution.
If you find any unfitting charges on your next invoice, just let us know.
Loving greetings,
Tobias
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