English O₂ Community: Mobile

Hello, I was using homespot with („Flex-Vertrag“) and cancelled my contract 2 months ago (I sent a post to Telephonica). My customer number: Customer number: 6xxxxxx63 I moved to UK and o2 still sends me invoices and I paid overall 72 Euro from August. Today, I got another invoice 102 Euro. I can’t create mein o2 account because I don’t have the sim info and I don’t have contract with o2. At the same time, I don’t live in Germany anymore. Please help me about this topicthanks edit o2_Solveig: pers. Daten, verschoben von o2 Homespot → English o2 Community : Mobile

Hello My order number is WSHWXXXXX30. I already completed payment. I am not getting any update about the cell phone I ordered last week. Will you kindly inform me approximately how many more days it will take to deliver my order? edit o2_Tobias: transferred from o2 My Handy to our English Community, out of data-security-reasons order-number hidden

Hello I want to request the initiation of porting my O2 number. Can you please initiate my number porting request for +49176xxxxxxxx? Regards Rohan Raj Das

Dear Sirs/Madams, I am currently 4 months before my end of contract. As I want to terminate my contract and see that I have to request it 3 months before, I already sent the termination letter to this address using the termination contract template I get in this forum: Telefónica Germany GmbH & Co. OHGKundenbetreuung90345 Nürnberg A few days ago, I got an SMS that says: Sehr geehrte Frau Anggraini, Ihr Tarif beinhaltete für 2 Jahre besondere Konditionen. Diese werden erlöschen, wenn wir nicht wieder gemeinsam nach dem passenden Tarif für Sie schauen. Bitte kommen Sie doch schnellstmöglich bei uns vorbei. Ihr o2 Shop, Berliner Allee 58 13088 Berlin. Telefon: 030-92047420 As my German is not very great and only rely on Google Translate, I want to confirm that I don’t need to come to the O2 Shop in Berliner Allee as it will be terminated automatically at the end of the contract. Am I under the right impression? If I need to go to the O2 Shop, can I go to the nearest O2 Shop from my house

Goodmorning, I am a prepaid costumer and I am planning to change provider soon and to take my number with me. Yesterday, I managed to release my number from the app and today I went to top up the credit in order to have the amount requested for the portability. However, as soon as I did that, I was charged with the my prepaid option renewal. I was wondering if by cancelling the option now without using it at all I will get my credit back. Thank you in advance for your help!

Hello. I have the Free Unlimited Smart tariff, but it’s too much for me to pay now (35 euros and increasing to 40), so I would like to change to the O2 Free Unlimited Basic partner card (15 euros) with my same phone number. How can I do it? If it is not possible. Is there any way to terminate the contract? Thanks Edit o2_Vivian: verschoben Mobilfunkvertrag zu English o2 Community: Mobile

Hello Community, I have a Homespot and would like activate IPV4 so that i can have an open Nat type. I have read in other posts that I need to pay 50 euros to reserve the IP, Can you please activate this on my Homespot and provide me with the correct APN. Thanks

Hello, I have recently applied for the number portability process from O2 to Winsim. Winsim has requested me to contact you and ask you to release my simcard and make it available for porting. My simcard is Prepaid and does not have contract binding to it. I tried calling the English hotline but unfortunately no one was available at that time. Please let me know what the next process is. Thank You, Rohan

It is very unclear what should be done. I just started a contract with O2 and as I finished the portability request, a warning told me that I should tell Vodaphone. But how do I do this?Where do I do this?Shouldn't this have been said to me BEFORE I finished the procedure? Would appreciate help. (Moved to our english community, o2 Michi)

I would like to order a mobile phone and it will take 4-5 weeks to deliver. but I am planning to change my home next month. So, the current address will not be valid for delivery address next month. In this case, I would like to pick the device at any O2 store near to my house. Is it possible to select a O2 store as a pick up point? Thread relocated to English Mobile - o2_Antje

Hello. My name is mispelled on my documents when i bought my phone few days ago including in the official receipt. And for sure i will also be receiving receipts on my monthly payment with my name spelled incorrectly. I need my receipts for my tax refund. What should i do. Need to change it before my first monthly payment.

Please enable caller id service of my sim cards. There are two sim cards under my contract, need it for both. Thanks.

Dear community, I cannot receive any more SMS text from Irish numbers for a few months now. My friend told me if texted several times but I never received any of his text. He contacted his local provider who said it was the german provider (02?!) who blocked it. I have asked another irish number to text me and … same, no text received. Where did they go? Any idea how could this happen? why were irish numbers not allowed to text me? Maybe other countries are also blocked... Also, I have checked from German’s number and no issue there. Thank you for support.

Hello, i paid for unlimited to go internet for 1 month which ended on friday 15.10.2021, meanwhile i called customer service to extended the contract which they did and i can confirm the date changed on my 02 app, but since then i haven't gad internet because it is not active, i have repeatedly called customer service no response and i have gone to the service center no help as well. I really appreciate it if you could help, its showing red... 1mb, initially when it was previously working it was showing blue 0mb

Hi I ordered a replacement SIM card for my prepaid card on 01.10.2021. I have called the customer service multiple times but as my german is not good I was not able to communicate well. I need to use the same number for numerous reasons. I am willing to also switch to contract version but I was told by o2 shop that for that I need to wait for my card to arrive. Could you please help me out on finding out the order status, what do I need to do to get the replacement sim card? (Moved to our english community, o2 Michi)

I have ordered my phone on 27.11.2019 using website online buying for 24 months payment without 02 sim. I have picked the order on 30.11.2019.Now i want to return that phone then how to get my return slip and send the mobile phone back and get my payment back.As i was asked to contact 202 but it’s says before contacting them you should have your security answer but i am not sure where to find and setup that answer.Thanks in advance.

I have a o2-6741 Home box and it doesn't power on since 2 days. (Moved to our english community, o2 Michi)

Hi,i have some problems with mu contract,well i am working here in Germany from a while,and i had a vacations in Romania for 4 months,and i didn't had a method to pay my bills,so when i did get back from my vacation i payed all of them (smthng like 350 EUR),but the problem is that my sim card is not working anymore,i didn't got any letters at my adress,i didn't get any unusual emails,jut when i strat my phone i get an error like "SIM 1 NOT PROVISIONED",and it's not working in any mode.....well,any chance that someone can halp me? Edit o2_Larissa: moved to English o2 Community: Mobile

now I realized that why is 69.99 euros withdrawn when the subscription is fe 69.99, why is this extra hd option activated with 10 euros ?? I have never used it, please disable this option !! I don't know how this option was activated because I didn't activate it at all (Moved to our english community, o2 Michi)

Hey there, i have prepaid o2 , my tarif was 3.5 gb with 10 euros #o2 my prepaid S#, and i would change it to 12.5 gb with 20 euros #o2 My prepaid L, but i made a mistake , instead of chosing the Kombi option of o2 my prepaid L, i choose o2 my prepaid M….what can i do now ? plz help me. my phone numbers is 017677...091 (Moved to our english community, o2 Michi)

Hi. I was fiddling around the O2 website as I was wondering why my prepaid network internet is not working anymore. I soon realised that it is due to the lack of credit in my account, and I decided to top up my account. However, what I have not noticed is, that when I was fiddling around the website, I tried to activate the large data package and forgot to deactivate it. When I finished my topup, I received several SMS messages saying “topup successful”, “large data pack activated”, and finally “my account is low in credit” in chronological order. I wanted to unsubscribe the data pack and I misclicked the option “Cancel immediately” without noticing that it will cancel the tariff literally immediately without refunding the credit. Hence, can I please ask whether it would be possible to get a refund, or at least reactivate the large data plan? Thank you.

Hello, I was subscribed on PrepaiedS on mobile# 0176 xxxxxxx 8 but suddenly I found another tariff added named Loop and the price of my tariff increased without any notification. While trying to unsubscribe from loop I found the main tariff unsubscribed an even no refund added to my credit as I was just renew the package. So, My questions now are as below: 1- Why the fees of my main tariff increased without any notification of approval from my side? 2- Why a new tariff added (loop) added without any notification or approval from my side? 3- Why i am not able to unsubscribe from new added tariff (Loop)? 4- Why the fees of prepaidS not refunded after unsubscribe from it by mistake? BR Marian edit Thomas3 : anonymized phone number, public forum, data protectionedit Thomas3 : Post moved from O₂ Prepaid to English O₂ Community / Mobile

Hi, I have been using O2 Homespot M for more than 6 months. It was okay, For the past 3 days, the internet is very slow. The download speed sometime goes down to 10 MBPS and Upload is .02 MBPS. The internet is completely Unusable. At the same time for a O2 Mobile Network, the Download Speed goes up to 48 MBPS and the Upload speed goes Upto 14 MBPS. If there is a problem with the Substation, then it should affect both the Networks and not just Home Spot. I tried Calling Customer care almost 5 times and did not get a satisfying reply. I even took it to the nearest O2 shop. Still no use. Can you kindly let me know what could be the problem over here. The Home Spot is in the same place for the past 6 months, near the window, and the issue is only for the past 4 days. Even the Website shows that there are no network Issues in this region. RSRP: -108 dBm RSRQ: -11dB RSSi: -73dBm PCI: 190 cell id: 18127631 TAC: 47133 EARFCN: 3350 --regards, edit o2_Tobias: transferred from DSL English to Mobi

Hello, I wanted to change my Invoice Setting from email to Postal so that I can receive the Hard Copy of my Bill. Earlier, the setting was postal but from couple of months. I am not receiving my Bills neither at email or at my address Kindly change the Invoice setting to Postal. Edit by o2_Katja: Moved to our English Community

My worst experience (so far) is the English helpline. At first I could not understand why a mobile company would use a pay landline to deal with customers. Until I had to use it. Yes, it is in English but it is also a bit of a scam, isn’t it. You might have to wait ten minutes to get service. Then when you do talk to someone they move at a snail’s pace, checking, rechecking, double checking all the details. Then summarising everything that has been checked and rejected. It finally occurred to me that this is a little money-making side venture. Money for nothing, in truth. The longer you stay on line, the more money they make. Hats off to them. edit o2_Tobias: moved to a new thread, old thread had nothing to do with this subject