Hi everyone,
I am experiencing an issue where I upgraded my contract in the middle of December to an increased tariff package, activated the SIM card but have not received any SMS’s since December the 18th even though I am using the same number as previously. Please could someone help me in understanding the process of activating SMS’s on a new sim card with the same number.
All other features are working fine, it is only SMS’s
Kind regards
Nicholas
Please consider this query closed as.
After going through the mobile-app I was able to find it in the settings for the multi sim options. It was as simple as changing which gerat(device) is the primary for SMS and MMS receiving.
have a great evening everyone.
Nick
Hello
I'm glad you were already able to find a solution to your issue 
Please let us know if you have any further questions.
Best regards
Giulia
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