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I would like to change my Prepaid package from a 19.99€ L package to a 9.99 S package. How do I do this without changing my number? Thank you 

 

Edit by o2_Katja: Moved to our english community

Dear @Georgieb ,

welcome in our community. :beetle:

I have now cancelled the L pack. This means that it will not be re-booked after expiry, but will continue to run until the end of the period. However, I cannot book the pack S for you, as it would then start immediately and the pack L is still running.
You can book pack S for yourself on 27.01. as normal via the app. That should then work.

Kind regards,

Andrea

Thank you so much! Where on the app will I do this? I just want to make sure I don’t cancel my number 

Hi @Georgieb ,

 

please check the Options under “Tarif & SIM”, “Smartphone Optionen”. You can also try out the website: 

https://www.o2online.de/ecare-prepaid/?contentId=packs

 

Best regards,
Kurt

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