English O₂ Community: Mobile

Hello, I ordered an iPhone 13 about a month ago and after I paid the one time payment I never received any other update or information about it. After some days I received the money back but never received an email of cancellation of the order. I will get the phone somewhere else so could you please confirm to me that the phone it is not coming? Thanks in advance. edit o2_Tobias: moved from o2 My Handy to our English Community

Hello, I am an international student in Germany who had bought a prepaid o2 SIM card in the first week of October. I am currently trying to setup a direct debit for my plan (o2 my Prepaid S). While I was successfully able to input my IBAN and BIC number, the website says “Direct debit is currently not possible” (image for reference). Upon checking the automatic charging section of the website, I was asked to contact customer service (image for reference). I, then, visited a couple of o2 stores. The employees there (who thankfully knew some English) said that they cannot do anything about it and I must use the Mein o2 app to solve the problem. However, the app says that my number cannot be used for this app. I would be grateful if you help me setup direct debit before 5th November because my plan expires on that date. On a side note, I would also appreciate it if the "Automatic data loop" service is disabled for my number. Thank You. - Harshad

Yesterday, i have received my sim card but not yet the Iphone 13 Pro Max as it will be delivered after 5-6 weeks. After receiving the sim card, i have called the o2 hotline that I don’t want to activate the simcard unless the Iphone that I ordered will arrive, but after 3 weeks the customer agent said the sim card will be automatically activated, and i said i will not use the sim card yet unless the Iphone 13 Pro Max will be delivered. He made a suggestion, that he will just simply cancel the sim card that I have received and after 3 weeks i will receive a new simcard, and my Iphone will still arrive on November. I asked him several times, if is it only the simcard that will be cancelled, and he said he only cancelled the simcard, not the Iphone, and reassured me that i will still received the Iphone on November. Today, i called the o2 hotline again, because i feel a little worried of what the customer agent has done on cancelling the simcard and i received an email saying my order was

Hello, I would like my number to be released as I want to switch to Vodafone. Can you please tell me how this is done and if my number can be released immediately? Thank you! edit o2_Manga: verschoben von Vertrag zu Englisch

Hello there.I applied an order online and the bank I sent at the time of order was accepted However, when I clicked on the link for prepayment, although I had to pay with the same bank information in the contract, I could not pay that bank. So my due date has passed and my order has been canceled automatically I guess. But I received a SIM card package by post by O2. I have chosen the option to bring my number with me. I haven't given any information about the transition to my old operating yet. What should I do now? I have to return the Sim card? Otherwise, I have to place a new order with the same number again. Will any fee be charged for the Sim card delivered to me in this order? I don't know what to do. Actually, I opened a new and valid bank account, but can the same order be reactivated? Please help me. Atalay Sahin Edit o2_Vivian: verschoben Mobilfunkvertrag → English o2 Community: Mobile

Dear O2 team, on 18th October I ordered O2 Home spot M, and i received the package very soon, but there was the wifi device but not sim card. i went to O2 shops, they said we cannot do anything. then i wrote to customer service but received no reply. i tried to call the telephone hotline manytimes, but for english language there was no one to respond. can you please help us find out what has happened or when will we get a sim card to use the device. my order number : Auftragsnummer lautet: DRZ422XXX . thank you best regards Musa edit o2_Tobias: transferred from SIM-card to our English Community Edito2_Larissa : Order number anonymized

I would like to request a move of my O2 my Home internet to a new address. Kindly pm me. Thank you. Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Hello, i have ordered an iphone with sim unli net on oct 12, yet the phone status is still Vorbestellung. I want to ask if i can still cancel my phone order and change it to another phone. I did not know that iphone 13 doesnt have fingerprint scanner, now i want to change to Samsung 😢

Hello , I had purchased O2 Homespot small (19.98 euros) for young people. But today I get a bill saying I have to pay 28.64 for one month. I dont understand why I am charged extra. Please refund me the extra amount back. Details Sanjeev XXXXXX XXXXXXX@gmail.com. Thanks in advance edit o2_Tobias: out of data-security-reasons personal details deleted + thread moved from o2 Homespot to our English Community

Hello , I had purchased O2 Homespot small (19.98 euros) for young people. But today I get a bill saying I have to pay 28.64 for one month. I dont understand why I am charged extra. Please refund me the extra amount back. Details Sanjeev XXXXXX XXXXXXX @gmail.com. Thanks in advance edit o2_Tobias: out of data-security reasons personal details deleted, please be aware that this is a public forum. Moved from o2 Mobilfunk: Vertrag & Tarife to our English Community

Hi, It happens to me quite often that after I recharge my money just disappears. i recharged now 23.10.2021 for 15€ and money disappeared. Edit by o2_Katja: Moved to our english community

Hello! I am trying to change my address on Mein O2 but it is not accepting my address. Maybe because it’s a new building. i also tried to order a Prepaid simkarte and when i insert the address it is showing me the same Deine Adresse ist ungültig. Bitte prüfe und korrigiere deine Angaben. Could you please help me fix this? thanks! edit o2_Tobias: title changed (a word was missing)

Hi, My name is Fahim and my wife had a phone contract with O2. Last year on 09.12.2020 she transferred that contract to me. The number is “0176- xxxxxxx 1” and after the successful transfer of contract i got Kundennummer 6 xxxxxxxx 6. When i got the contract on me i didn’t register the sim on Meine O2 website. I also lost the sim and now i can’t order new sim as i haven’t even registered on the website. Can you please help me in ordering the replacement sim for the given number. Also the procedure using which i can register to Mein O2 website. edit Thomas3 : Cell phone number and customer number anonymized, public forum, data protection…. Post moved to English O₂ Community Mobile

Hello,so yesterday i ordered a new phone with sim card and tariff,and in mail says “ you will get your 2nd email a little later in which you will be able to see your order and get a tracking number but i still haven't got that mail . I looked in all folders on my email account but it’s nowhere to be found. Edit o2_Larissa: moved to English o2 Community: Mobile

Hello, I have been waiting for 6 days, already, for the new Sim-Card to arrive in order to have Internet at home. We made the contract last Monday 25th October, and today, the SIM card hasn’t arrived yet, and I have no information. edit o2_Tobias: transferred from English Community DSL to English Community mobile

Please activate it for my account.

Hi all, I just realized my last bill didn’t clear at my bank today. Could you please kindly resubmit the bill. Thanks. Kind regards Richard edit o2_Tobias: transferred from “o2 Mobilfunk: Rechnung” to our English Community

Hello , Please , I had a call to customer service to cancel my existing contract. it was not really helpful and i mailed them to cancel the contract but no response on that yet.. Please let me know what to do to cancel the contract . Best Regards

Dear O2 support team, I’ve contacted the support line via telephone however the issue wasn’t resolved. On the 31st of July, I made a deposit of 30 euros to the IBAN and BIC of the (Telefonica Germany G) or O2. However I did not add my phone number nor any sort of identification code. Therefore I would like to ask to have the money refunded to my account. I’ve already charged my phone therefore there is no need to fulfill the transaction to my O2 account. I couldn’t solve it over the phone nor know how to contact you guys, therefore I'm sending this message. Kind regards edit o2_Manga: verschoben ins Englisch Mobile

Hello I lost my prepaid SIM card while on vacation. I want the same number because many online accounts have to be recovered using that number. I called the O2 prepaid hotline and they said that I need a personal code, which I don't have because I ordered my SIM on a supermarket. I tried to recover my O2 online account and order a new SIM from there, but account is & I can only recover it using the number which I don't have. What is the solution? If I could recover my O2 online account using e-mail instead of number, that would solve everything. Any O2 support that can help me here? Edit o2_Vivian: verschoben o2 Prepaid - English o2 Community: Mobile

I need to change my data tarif to all rounder tarif as I can’t make calls or sms. Can someone please helo me that how to do that. Do I need to buy a new sim and cancel the current contract? edit o2_Tobias: transferred from “o2 Mobilfunk: Vertrag & Tarife” to our English Community

Hi, I’m travelling in Canada for the next two weeks and I think the data/speed has been capped or maxed out. Is there way to add a data package for the next weeks while I am here? Edit o2_Vivian: verschoben Mobilfunkvertrag → English o2 Community: Mobile

I want to pay for prepaid. The telephone is in German. Can't download app my Apple is in Canada. I'm not able to go to a store. WhatsApp is for repairs. Help Edit by o2_Katja: Moved to our english community

Hello I have ordered a mobile phone with a SIM card; I received the the Sim card but the mobile did not been shipped to my Home adress. the Dhl is saying they couldn’t deliver it to me and so i have to contact the seller or the sender company. so please help me to find out what is the problem exactly. thank you edit o2_Tobias: transferred from “o2 Mobilfunk: Vertrag & Tarife” to our English Community, title corrected

I bought an internet to go package with a Huawei mobile router. When the included 30gb allowance was used up I added another €50 to the account and someone from the online chat was able to renew the tariff. I’ve since added a bank account to allow auto top-ups but nothing happens. How do I get another data package?