English O₂ Community: Mobile

Good morning, I have a contract with O2 which I know the number, but I realize that while I was prolonging my contract, at the end I did a new one. For this new one, I cannot find the contract number - I do have the monthly bill which does not have the contract number + I have my new suppose handy Number. Can anyone help with my contract number, so I can register in O2 properly and manage my account? Thanks, Ricardo Edit o2_Bianca: Post moved to: English Community mobile

Hi, I am a new O2 user. I bought postpaid sim on 01.10 for 60gb plan and it was said to be 20€ per month. Today (06.11) I receive the bill for my last month usage as 60€ During my conversation with the service provider. At first I took suggestions for unlimited tariff which was 39.99€ and made my mind for 20€ plan and took the contract for 60gb plan. In my app for the last month it was showing the 60gb plan as active and unlimited plan inactive My Query is What is O2 Free L, One time fee (Anschlusspreis) and O2 my Data unlimited in the bill? Will I be charged 60€ for the next month also? The billing shows my usage was 64gb last month. And I would like to know if the extra 4gb was the reason for additional charges. (But as I know 60gb is the high speed limit am I missing something!!) PS: The billing details are shown in image Kindly help 🙂

Hi, I received the AcceptEmail but I do not have an online banking account to pay my deposit. Can I pay in another way? Thank you.

Hello, how do I let O2 know I paid my overdue invoice??

Hello! I've changed my mind about acquiring this Google Pixel 6 pro, so i'd like to cancel this order, so I can make the process again for the other phone I'd like to buy. I alredy sent two emails to: widerruf@cc.o2online.de with the papers filled with my request but I stil haven’t got a reply. That was already a week ago. What should I do now? I recieved the postpaid SIM card which I already cancelled at the o2.de/retoure website. Should I sent the Willkommen bei o2 pack by mail? My german is not that good, so english help can be highly appreciated. Thanks for the help! Edit o2_Larissa: moved to English o2 Community: Mobile

Hello, I received my simcard, then tried to register online but I’m not receiving message or temporary password. Can you check why. Thank you. Edit o2_Larissa: moved to English o2 Community: Mobile

Hello Community, I got a postpaido2 simcard in October and wanted to know how the billing is processed? I wasn’t charged for the last month. So is it quarterly or semiannual? And if so, how can I change the payment to monthly? Thanks!

I am receiving this msg everytime I try to login. “Due to technical problems, your data can not be loaded in Mein O 2 at the moment. Please try again later or alternatively try in the Mein O 2 app .” It is getting really frustrating now. Edit o2_Larissa: transfered to English o2 Community: Mobile

Hello, Could you please release my number for portability to another provider. I have a pre-paid plan. Thank you! (Moved to our english community, o2 Michi)

Hello. I have two sim contracts with O2 with unlimited data and call. Now I moved to a new home and do not need unlimited data anymore. I tried Mein O2 dashboard but as my German in not good enough I didn't understand if finally I can cancel my contract with any fees or not? Or even maybe I can pay something to change my tariff early, can I? edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

helloi have o2 unlimited max if i request multicard for my unlimited max i will pay 39.99 one time then i will pay 10 euro monthly my question is the multi card will be unlimited too or not? i hope you help me to understand this pointthanks Edit o2_Larissa: moved to English o2 Community: Mobile

Hi @o2_Giulia i have also same problem now with my home spot I have order O2 home spot on this Sunday and arrived today. So I am trying to set up the router. I have activated the SIM card and inserted the sim in router but it’s not working and the last 3 led light are on and wlan led light is off. can you please help me in that. Regards, Hrushik Perumalla Edit o2_Giulia: moved to English o2 Community: Mobile

Good day O2 Community. I placed an order for an iPhone 13 Pro Max (256GB Blue Sierra) last Nov 1, 2021 and I have some few questions. Hopefully you can help me. I received my 3rd email this morning stating "My Auftrag ist bestätigt". I went to the Bestellstatus page and type in my Auftragsnummer and other details needed. Here are the informations I received. Auftragsnummer: WSFCXXXXX56 Auftragsdatum: 03.11.2021 Auftragsstatus: in Bearbeitung Ihre Bestellung: POSTPAID o2 V4 EKL HALFSIZE Sim Beileger Dummy BEILAGE AGB POSTPAID VERTRAG MOBILE BEGLEITSCHREIBEN WIDERRUF EKL Welcome Pack SIM 1er Online_07/21 1. Is it normal that it doesn't state about the Phone I ordered? 2. How long will the iPhone be delivered when it state "Sofort Lieferbar"? Thanks in Advance and have a Good Day! edit o2_Tobias: out of data-security-reasons, order-number hidden

Hello. In the end of last month my iPhone SE2 was stolen, and the O2 Prepaid SIM card was also stolen at the same time. My stolen SIM card was activated by some Saturn staff when I bought it at some Saturn shop. For that, we called O2 Prepaid Hotline, and a person in charge asked me to send a O2 form (Prepaid – Besitzerwechsel Kundendaten (1)), so I wrote the form and sent it to ‘O2 Prepaid Kundenbetreuung’ on September 2nd. However, it was returned to me. I don’t know why, so I called O2 Prepaid Hotline again. Another person in charge answered that ‘O2 Prepaid Kundenbetreuung’ returned my letter since a copy of my passport was not enclosed, and she asked me to send a copy of my passport as well as the O2 form, so I sent the both documents as she said on September 6th. But, there is no answer from ‘O2 Prepaid Kundenbetreuung’ even though over 2 weeks have already passed. So, we called O2 Prepaid Hotline again, but another person in charge answered that ‘O2 Prepaid Kundenbetreuung’ did

Hi. I was getting error in order query and I couldn't query. But today I got an e-mail from you for e-mail confirmation. When I tried to give an e-mail confirmation, the following error appeared in the same way. Entschuldigung Aufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App. Ihr O2 Team As far as I understand, I will get a warning that we can't complete your transaction right now for every transaction I want to do. Why do I keep getting errors when trying to do such simple transactions with such a big company? As a new user this makes me nervous. Can you help to confirm my e-mail?

Hello, I already paid my october fee for my postpaid plan, could you please stop sending my letters telling me to pay? It is already paid, I don’t know why it appears on my app that I haven’t paid, I have the proof I did. Thanks.

Hello, I ordered an iPhone 13 about a month ago and after I paid the one time payment I never received any other update or information about it. After some days I received the money back but never received an email of cancellation of the order. I will get the phone somewhere else so could you please confirm to me that the phone it is not coming? Thanks in advance. edit o2_Tobias: moved from o2 My Handy to our English Community

Hello, I am an international student in Germany who had bought a prepaid o2 SIM card in the first week of October. I am currently trying to setup a direct debit for my plan (o2 my Prepaid S). While I was successfully able to input my IBAN and BIC number, the website says “Direct debit is currently not possible” (image for reference). Upon checking the automatic charging section of the website, I was asked to contact customer service (image for reference). I, then, visited a couple of o2 stores. The employees there (who thankfully knew some English) said that they cannot do anything about it and I must use the Mein o2 app to solve the problem. However, the app says that my number cannot be used for this app. I would be grateful if you help me setup direct debit before 5th November because my plan expires on that date. On a side note, I would also appreciate it if the "Automatic data loop" service is disabled for my number. Thank You. - Harshad

Yesterday, i have received my sim card but not yet the Iphone 13 Pro Max as it will be delivered after 5-6 weeks. After receiving the sim card, i have called the o2 hotline that I don’t want to activate the simcard unless the Iphone that I ordered will arrive, but after 3 weeks the customer agent said the sim card will be automatically activated, and i said i will not use the sim card yet unless the Iphone 13 Pro Max will be delivered. He made a suggestion, that he will just simply cancel the sim card that I have received and after 3 weeks i will receive a new simcard, and my Iphone will still arrive on November. I asked him several times, if is it only the simcard that will be cancelled, and he said he only cancelled the simcard, not the Iphone, and reassured me that i will still received the Iphone on November. Today, i called the o2 hotline again, because i feel a little worried of what the customer agent has done on cancelling the simcard and i received an email saying my order was

Hello, I would like my number to be released as I want to switch to Vodafone. Can you please tell me how this is done and if my number can be released immediately? Thank you! edit o2_Manga: verschoben von Vertrag zu Englisch

Hello there.I applied an order online and the bank I sent at the time of order was accepted However, when I clicked on the link for prepayment, although I had to pay with the same bank information in the contract, I could not pay that bank. So my due date has passed and my order has been canceled automatically I guess. But I received a SIM card package by post by O2. I have chosen the option to bring my number with me. I haven't given any information about the transition to my old operating yet. What should I do now? I have to return the Sim card? Otherwise, I have to place a new order with the same number again. Will any fee be charged for the Sim card delivered to me in this order? I don't know what to do. Actually, I opened a new and valid bank account, but can the same order be reactivated? Please help me. Atalay Sahin Edit o2_Vivian: verschoben Mobilfunkvertrag → English o2 Community: Mobile

Dear O2 team, on 18th October I ordered O2 Home spot M, and i received the package very soon, but there was the wifi device but not sim card. i went to O2 shops, they said we cannot do anything. then i wrote to customer service but received no reply. i tried to call the telephone hotline manytimes, but for english language there was no one to respond. can you please help us find out what has happened or when will we get a sim card to use the device. my order number : Auftragsnummer lautet: DRZ422XXX . thank you best regards Musa edit o2_Tobias: transferred from SIM-card to our English Community Edito2_Larissa : Order number anonymized

I would like to request a move of my O2 my Home internet to a new address. Kindly pm me. Thank you. Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Hello, i have ordered an iphone with sim unli net on oct 12, yet the phone status is still Vorbestellung. I want to ask if i can still cancel my phone order and change it to another phone. I did not know that iphone 13 doesnt have fingerprint scanner, now i want to change to Samsung 😢