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O2 my Prepaid Internet-To-Go not working

  • Jan. 23, 2022 12:38 PM UTC
  • 9 Antworten
  • 229 Aufrufe
Besucher:in

Hi, I’ve already got a prepaid SIM and account with O2 (so have done all the ID verification and everything already), and I ordered and paid for a 30GB internet-to-go SIM. I’ve just installed the SIM in my mobile router and I can’t get an internet connection on it. According to the documentation that’s come with it, if I already have an O2 account then it should just work.

Any ideas please what I need to do to get it working?

Lösung von Wilko

And now it works. Seems it was not activated and I had to do the video ID thing (which is odd because I already ordered the SIM through my already active O2 account).

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9 Antworten

Besucher:in
  • Wilko
  • Autor
  • Besucher:in
  • Jan. 25, 2022 1:19 PM UTC

@o2_Jessica @o2_Michi  can you help?

o2_Michi
  • o2_MichiModerator
  • Moderator
  • Jan. 27, 2022 4:42 PM UTC

Hi @Wilko :relaxed:

is there absolutely no conncection to the internet or is it slowed down?

In case there is no connection: is your sim-card already active and in the APN-settings set “internet”?

 

Best regards,

Michi

Besucher:in
  • Wilko
  • Autor
  • Besucher:in
  • Jan. 29, 2022 7:45 PM UTC

Hi @o2_Michi , thanks for your reply. I’m getting no connection at all (strong 4G signal where I am on my iPhone and on the router the SIM card is in).

I’ll check the APN settings though. What should i enter there?

o2_Michi
  • o2_MichiModerator
  • Moderator
  • Jan. 29, 2022 7:47 PM UTC

Hi @Wilko :relaxed:

in the APN-settings please insert “internet” (without the quotation marks).

 

Best regards,

Michi

    Besucher:in
    • Wilko
    • Autor
    • Besucher:in
    • Jan. 29, 2022 8:23 PM UTC

    Ok, will give it a try - thanks! I saw I’d previously left it on auto detect. Will let you know how I get on…

      o2_Andrea
      • o2_AndreaTeam
      • Team
      • Jan. 30, 2022 11:33 AM UTC

      Dear @Wilko ,

      does it works now?

      Kind regards,

      Andrea

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      Besucher:in
      • Wilko
      • Autor
      • Besucher:in
      • Jan. 30, 2022 3:00 PM UTC

      Hi @o2_Andrea , no it hasn’t. I just tried moving the SIM into an old iPhone of mine to check whether it is a fault with my mobile router. It doesn’t work in that either (and my phone auto-selected “internet” as the APN).

      Am I missing an activation step? Would it help if I send you the SIM details?

      Besucher:in
      • Wilko
      • Autor
      • Besucher:in
      • Lösung
      • Jan. 31, 2022 6:18 PM UTC

      And now it works. Seems it was not activated and I had to do the video ID thing (which is odd because I already ordered the SIM through my already active O2 account).

      o2_Giulia
      • o2_GiuliaTeam
      • Team
      • Feb. 3, 2022 1:18 PM UTC

      Hello @Wilko,

      the activation must be repeated for each new SIM card. Please excuse the misunderstanding.

      Does everything work to your satisfaction now?

      Best regards

      Giulia

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