Hi, I’ve already got a prepaid SIM and account with O2 (so have done all the ID verification and everything already), and I ordered and paid for a 30GB internet-to-go SIM. I’ve just installed the SIM in my mobile router and I can’t get an internet connection on it. According to the documentation that’s come with it, if I already have an O2 account then it should just work.
Any ideas please what I need to do to get it working?
Lösung von Wilko
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Hi 
is there absolutely no conncection to the internet or is it slowed down?
In case there is no connection: is your sim-card already active and in the APN-settings set “internet”?
Best regards,
Michi
Hi
I’ll check the APN settings though. What should i enter there?
Hi 
in the APN-settings please insert “internet” (without the quotation marks).
Best regards,
Michi
Ok, will give it a try - thanks! I saw I’d previously left it on auto detect. Will let you know how I get on…
Dear
does it works now?
Kind regards,
Andrea
Hi
Am I missing an activation step? Would it help if I send you the SIM details?
And now it works. Seems it was not activated and I had to do the video ID thing (which is odd because I already ordered the SIM through my already active O2 account).
Hello
the activation must be repeated for each new SIM card. Please excuse the misunderstanding.
Does everything work to your satisfaction now?
Best regards
Giulia
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