Hi, I’ve already got a prepaid SIM and account with O2 (so have done all the ID verification and everything already), and I ordered and paid for a 30GB internet-to-go SIM. I’ve just installed the SIM in my mobile router and I can’t get an internet connection on it. According to the documentation that’s come with it, if I already have an O2 account then it should just work.
Any ideas please what I need to do to get it working?
Lösung von Wilko
And now it works. Seems it was not activated and I had to do the video ID thing (which is odd because I already ordered the SIM through my already active O2 account).
Hi 
is there absolutely no conncection to the internet or is it slowed down?
In case there is no connection: is your sim-card already active and in the APN-settings set “internet”?
Best regards,
Michi
Hi
I’ll check the APN settings though. What should i enter there?
Hi 
in the APN-settings please insert “internet” (without the quotation marks).
Best regards,
Michi
Ok, will give it a try - thanks! I saw I’d previously left it on auto detect. Will let you know how I get on…
Hi
Am I missing an activation step? Would it help if I send you the SIM details?
And now it works. Seems it was not activated and I had to do the video ID thing (which is odd because I already ordered the SIM through my already active O2 account).
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
