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cancelled mobile phone contract

  • November 16, 2020
  • 5 Antworten
  • 115 Aufrufe
M
Besucher:in

opened my o2 page and saw a link to the early phone contract, I clicked on it and felt I was just going to see some information. The next thing I saw was I have stopped my contract with o2. And the remaining bill will be sent to me to pay up. How do I stop this transaction and continue with the monthly billing for my mobile phone

 

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Lösung von o2_Manga

@Minnaphil 

calm down, nothing bad happened :relaxed:

The purchase contract is still ongoing, we have no indication that something was changed.

 

Greetings

    5 Antworten

    o2_Manga
    • o2_MangaModeratorin
    • November 19, 2020

    Hi @Minnaphil 

     

    welcome to our community. :slight_smile:

    Which type of mobile phone are you talking about? Could you please give us more details?


    Greetings

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    M
    Besucher:in
    • Minnaphil
    • Autor
    • Besucher:in
    • November 22, 2020

    I purchased a Note 10plus. So the contract is to run for 36months. Only gone as far as 2months, before this mistake was made.

    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • November 26, 2020

    @Minnaphil 

    calm down, nothing bad happened :relaxed:

    The purchase contract is still ongoing, we have no indication that something was changed.

     

    Greetings

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    A
    Besucher:in
    • Amelie83
    • Besucher:in
    • January 28, 2022

    Hello O2,

    I cancelled my contract yesterday, i got a call today to explain me that it will be ok but i still have a contract running until 2023.

    I never ask to renew my contract for the next 2 years , it just did from alone.

    Before i called a lawer , i wanted to know wich extra step i need to know in order to get out of O2 this year?

     

    thanks,

    Amélie 

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • January 29, 2022

    Dear @Amelie83 ,

    according to the information available to me, your contract was extended by 24 months on July 16th 2021 in the web portal. You changed from the o2 Free S to the o2 Free M. On July 18th you also received a tariff information email from us in which you were sent the contract extension with all the necessary information including the cancellation policy. The termination in 2023 is therefore correct.

    Kind regrads,

    Andrea

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